L&D LMS Administrator

Position Type: Full time, remote

Position Overview: An individual must be able to manage our project management tool (Asana) and our Learning Management System (Litmos), help support our team by conducting Discovery Calls, developing Acknowledgement Pages, and assisting with training like webinars and resource guides. This position will need to collaborate with stakeholders, facilitate deep dives into training needs, support product enhancements, track and report data for the team, and utilize data storytelling to identify training needs.

Key Responsibilities:

• Compliance & Audit Readiness: Audit Support: Manage, maintain, and generate accurate training logs and compliance reports for the L&D team. Ensure required recurring training (e.g., annual safety compliance, hazardous materials handling) is automatically assigned, tracked, and escalated if overdue. Oversee the day-to-day technical operations, including user account management, course uploads (SCORM), system configuration, and troubleshooting. Collaborate with L&D content creators to test, launch, and evaluate digital learning assets, ensuring seamless multimedia playback and accurate tracking.
• Specialized Skills & Requirements: Experience with enterprise-level platforms (we use Litmos, Workday, Asana, and Canva). Proficiency in Google Sheets, Canva, Excel, PowerPoint, Word, and Google Docs. Looking for the ability to turn raw LMS completion data into visual dashboards and presentations for leadership.
• Creates Comprehensive Training: Helps to support and develop training that encompasses onboarding, cross-training, upskilling/reskilling, functional business changes, employee development, and functional leadership development and be able to facilitate these trainings via webinar form. 
• Provides and Supports the Implementation of Business Solutions: Build relationships and partnerships with key stakeholders; identify business needs; determine and carry out necessary processes and practices; monitor progress and results; recognize and capitalize on improvement opportunities; and adapt to competing demands, organizational changes, and new responsibilities.
• Supports Training Curriculum Development: Analyze and evaluate requests for training in order to guide curriculum development; determine skill or performance gaps; develop training metrics aligned with operational key performance indicators (KPIs); develop and approve content based on instructional methods and objectives. Provide feedback and support to ensure timelines, metrics, and work quality are achieved; develop content for skill gaps identified in collaboration with key stakeholders to ensure accuracy of training program.
• Measures Training Effectiveness: Align training assessments with the operational business; collect and evaluate training and performance data; determine training's impact on operational key performance indicators (KPIs); collaborate with key stakeholders to enhance the effectiveness of training in addressing performance gaps; and utilize training data and feedback to revise the training programs.
• Architects New Programs: Lead the architecture and development of new training and training programs, ensuring they meet the evolving needs of the organization.
• Leads Training Project Teams: Oversee project teams responsible for designing new curriculum for webinars, ensuring timelines, metrics, and work quality are achieved.
• Models Compliance with Company Policies and Procedures: Support the company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; and demonstrate and assist others with how to apply these in executing business processes and practices.
• Leads Technology-Enabled Learning Solutions: Identify new technologies to support training needs; review, analyze, and evaluate current training systems and databases; compare system functionality and training program needs; recommend e-learning solutions; and drive adoption of tools across the organization.

Qualifications:

• 2+ years of Administration work, Project Management, Program Management, or experience navigating complex platforms. 
• Advanced skills in Canva creation.
• Excellent presentation and communication skills and can command a room (including leaders) in-person and in webinars. 
• Must be able to travel a few times a year.
• Advanced skills in Slack and Google Workspace (Gmail, Slides, Docs, Drive, Meet, Sheets).
• Experience finding new and unconventional ways to approach data.
• Educated in Learning Theory and Adult Learning Principles a plus. 
• LMS Admin experience a plus.
• Video creation and editing a plus.
• Ethical Standards and Conduct.

Work Environment:

This position is primarily based in a remote work environment. The role requires regular periods of sitting, standing, and computer use, with occasional lifting as needed. Reasonable accommodations may be made for individuals with disabilities.