LMS Administrator

The role

We are seeking a detail-oriented and technically proficient LMS Administrator to manage SoFi’s enterprise-level learning management system and its connected learning technologies. As a key member of the Talent Development team, you will ensure the system operates smoothly, supports our 5,000+ global users, and evolves in alignment with emerging learning technologies and organizational goals.

The ideal candidate is both a systems thinker and a service-minded collaborator, able to troubleshoot technical issues, maintain data integrity, support content creators, and work cross-functionally to drive improvements across our learning ecosystem.

What you’ll do: 

System Administration and Maintenance:

• Serve as the primary administrator for Learning Central, SoFi’s implementation of the Continu LMS and related learning tech systems.
• Manage user profiles, permissions, course and program structures, system configurations, and perform routine content and integration audits.
• Coordinate with IT, People Systems Analyst, People Operations and vendors to resolve technical issues and manage system integrations (e.g., SSO, Workday, external learning content providers). 
• Maintain platform security, data integrity, and compliance with internal governance and regulatory standards.
• Lead or support system updates, testing, rollouts, and documentation for platform upgrades, including Sandbox testing and beta testing of new releases.  

Content & User Support:

• Support onboarding, training and upskilling of new users and content authors on the platform.
• Build knowledge and skills as the technical SME for the LMS and related SoFi learning tech solutions.
• Support content authors and instructional designers with content uploads, course builds, and SCORM/xAPI package testing.
• Upload, build and maintain automated training assignments for new hire and other role-based training. 
• Maintain a structured content repository and archive system, ensuring up-to-date, accessible, and searchable materials.
• Develop and maintain job aids, admin SOPs, learner guides, and training resources for both end users and internal teams.

• Conduct tool gap analyses and usage audits to identify opportunities to streamline or expand platform functionality.
• Make recommendations for platform or process improvements based on system data, user feedback, and new capabilities in the LMS ecosystem.

• Update and maintain dashboards, reports, and data visualizations to track learning engagement, compliance, and program effectiveness.
• Support stakeholders in accessing data-driven insights to make informed decisions.
• Ensure accuracy and consistency in reporting processes, metadata tagging, and course analytics.

What you’ll need:

• Bachelor’s degree or equivalent in a technical or systems-related field
• 3+ years of hands-on experience administering an enterprise LMS; including proven experience managing system configurations, permissions, and multi-system integrations
• Familiarity with learning technologies and standards (SCORM, xAPI, LTI)
• Strong technical troubleshooting, customer service and analytical thinking skills
• Demonstrated ability to translate complex system logic into clear documentation and user-friendly support materials
• Ability to work independently while collaborating closely with cross-functional teams (e.g., IT, HRIS, Compliance, L&D)

• Experience with business intelligence tools (e.g., Power BI, Tableau, Google Data Studio)