Live Design Support Expert - Removables

Dandy is transforming the massive ($200B) but antiquated dental industry. Backed by some of the world's leading venture capital investors, we are on an ambitious mission to integrate and simplify every function of the dental practice through technology. By building the operating system for every dental office in America, Dandy is empowering dentists with technology, innovation, and world-class support to achieve more for their practice, their people, and their patients.

About the Role

We are launching a new program to explore live design support for our customers, specifically tailored to assist doctors with complex or aesthetic dental cases. As a Live Design Support Specialist, you will play a critical role in guiding doctors through challenging design cases in real-time, enhancing their confidence and satisfaction with our product. You’ll collaborate directly with dental professionals, providing expert design insight to improve case outcomes and reduce back-and-forth communication.

What You’ll Do

• Real-Time Case Collaboration: Partner with doctors during live sessions to review designs, refine treatment plans, and address complex cases, ensuring both aesthetic and functional outcomes are met. Provide immediate solutions and build confidence in Dandy’s digital tools.

• Enhance the Doctor Experience: Offer personalized, empathetic support to doctors managing aesthetic or challenging cases. Foster trust through direct interaction, helping them navigate complex workflows while building comfort with Dandy's technology.

• Effective Communication Management: Resolve potential miscommunication issues by facilitating real-time, clear, and thoughtful discussions. Ensure seamless collaboration and satisfaction, especially in cases requiring multiple design revisions or where alignment has been challenging.

What We're Looking For

• Minimum 5 years of experience in Removables dental design (3Shape) and 3+ years of in lab with hands on bench experience.

• Strong Communication Skills: Exceptional verbal communication skills with the ability to translate technical design details into clear, actionable insights for doctors.

• Customer-Focused Approach: Proven ability to build rapport and effectively manage concerns, preferably in a design or technical support setting.

• Problem-Solving Skills: Proactive, solution-oriented mindset with the ability to navigate complex cases and design challenges.

• Familiarity with Digital Dental Products & Processes: Prior experience with Dandy products or similar dental design tools will be an asset.

For full time positions, we offer a wide range of best in class, comprehensive and inclusive employee benefits including healthcare, dental, parental planning, mental health benefits, a 401(k) plan, and paid time off.

Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!

Compensation Range: $70K - $80K

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