Serve as an operations consultant for life, annuity, and group benefits clients, analyzing customer service operations, redesigning processes, and applying data analytics and market insight to improve service delivery. Build client relationships, mentor junior staff, and deliver tailored, strategic recommendations to enhance operational efficiency and customer satisfaction.
The Opportunity
As a Life, Annuity & Group Benefits Operations Consultant - Senior Associate, you will engage with clients in the financial services sector, focusing on insurance operations. Within our Operations practice, you will leverage your skills to provide strategic insights and solutions that enhance client service delivery. This role involves working closely with clients to understand their needs and deliver tailored solutions that drive operational efficiency and effectiveness.
As a Senior Associate, you will build meaningful client connections and develop a deeper understanding of the business context. You will navigate complex situations, using your problem-solving skills to anticipate client needs and deliver quality outcomes. This position offers the chance to mentor junior team members, fostering their growth while enhancing your own personal brand and technical skills.
In this role, you will be part of a dynamic team that values collaboration and innovation. You will have the opportunity to work on diverse projects, contributing to the development of client-focused solutions that align with business objectives. This position is ideal for those who are passionate about building relationships and managing others in a challenging and rewarding environment.
Responsibilities
- Analyzing complex customer service operations within the life, annuity, and group benefits sectors
- Developing and implementing business process modeling to enhance service delivery models
- Utilizing business data analytics to provide insights into customer satisfaction and service excellence
- Conducting customer analysis to identify trends and improve customer relationship management
- Collaborating with teams to redesign processes for optimized service delivery
- Applying industry trend analysis to inform strategic customer development initiatives
- Engaging in market research to support customer insight and market understanding
- Leveraging analytical thinking to address client support challenges and drive operational improvements
- Facilitating active listening and accepting feedback to refine customer service strategies
- Embracing change and fostering creativity to adapt to evolving client needs and industry dynamics
What You Must Have
- At least a Bachelor's degree
- At least 4 years of experience
What Sets You Apart
- Preference for at least one of the following fields of study: Accounting, Actuarial Science, Analytics/Data Science, Biology/Biomedical Sciences, Business Administration/Management, Computer Science/Information Systems, Economics, Engineering, Finance, Financial Mathematics/Quantitative Finance, Health Administration/Public Health, Mathematics/Statistics, Operations/Supply Chain, Organizational Management/Behavior, Project/Technology Management, Psychology/Social Psychology, Risk Management/Insurance
- Demonstrating analytical thinking and business data analytics skills
- Utilizing customer relationship management and strategic customer development
- Excelling in customer service management and service delivery models
- Embracing change and learning agility in dynamic environments
- Navigating industry trend analysis and market insight for insurance clients
- Developing process redesign and qualitative analysis capabilities
The salary range for this position is: $77,000 - $202,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance
As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
Learn more about how we work: https://pwc.to/how-we-work
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
As a Life, Annuity & Group Benefits Operations Consultant - Senior Associate, you will engage with clients in the financial services sector, focusing on insurance operations. Within our Operations practice, you will leverage your skills to provide strategic insights and solutions that enhance client service delivery. This role involves working closely with clients to understand their needs and deliver tailored solutions that drive operational efficiency and effectiveness.
As a Senior Associate, you will build meaningful client connections and develop a deeper understanding of the business context. You will navigate complex situations, using your problem-solving skills to anticipate client needs and deliver quality outcomes. This position offers the chance to mentor junior team members, fostering their growth while enhancing your own personal brand and technical skills.
In this role, you will be part of a dynamic team that values collaboration and innovation. You will have the opportunity to work on diverse projects, contributing to the development of client-focused solutions that align with business objectives. This position is ideal for those who are passionate about building relationships and managing others in a challenging and rewarding environment.
Responsibilities
- Analyzing complex customer service operations within the life, annuity, and group benefits sectors
- Developing and implementing business process modeling to enhance service delivery models
- Utilizing business data analytics to provide insights into customer satisfaction and service excellence
- Conducting customer analysis to identify trends and improve customer relationship management
- Collaborating with teams to redesign processes for optimized service delivery
- Applying industry trend analysis to inform strategic customer development initiatives
- Engaging in market research to support customer insight and market understanding
- Leveraging analytical thinking to address client support challenges and drive operational improvements
- Facilitating active listening and accepting feedback to refine customer service strategies
- Embracing change and fostering creativity to adapt to evolving client needs and industry dynamics
What You Must Have
- At least a Bachelor's degree
- At least 4 years of experience
What Sets You Apart
- Preference for at least one of the following fields of study: Accounting, Actuarial Science, Analytics/Data Science, Biology/Biomedical Sciences, Business Administration/Management, Computer Science/Information Systems, Economics, Engineering, Finance, Financial Mathematics/Quantitative Finance, Health Administration/Public Health, Mathematics/Statistics, Operations/Supply Chain, Organizational Management/Behavior, Project/Technology Management, Psychology/Social Psychology, Risk Management/Insurance
- Demonstrating analytical thinking and business data analytics skills
- Utilizing customer relationship management and strategic customer development
- Excelling in customer service management and service delivery models
- Embracing change and learning agility in dynamic environments
- Navigating industry trend analysis and market insight for insurance clients
- Developing process redesign and qualitative analysis capabilities
The salary range for this position is: $77,000 - $202,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance
As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
Learn more about how we work: https://pwc.to/how-we-work
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
PwC El Segundo, California, USA Office
2141 Rosecrans Avenue Suite 5100, El Segundo, CA, United States, 90245
PwC Irvine, California, USA Office
2020 Main Street Suite 400, Irvine, CA, United States, 92614
PwC Los Angeles, California, USA Office
601 South Figueroa Street Suite 900, Los Angeles, CA, United States, 90017
Similar Jobs at PwC
Artificial Intelligence • Professional Services • Business Intelligence • Consulting • Cybersecurity • Generative AI
Join PwC's Customer Service practice to improve insurance client operations across life, annuities, group and retirement markets. Manage financial operations workstreams, analyze complex problems, mentor team members, deliver practical solutions, maintain quality standards, and build strong client relationships while using industry tools and techniques.
Artificial Intelligence • Professional Services • Business Intelligence • Consulting • Cybersecurity • Generative AI
Provide high-level administrative support to senior executives across virtual and in-office/client sites. Manage schedules, coordinate meetings, handle confidential information, arrange travel and expenses, and use Microsoft Office, Google Workspace, WebEx, and social media tools. Apply a learning mindset, prioritize tasks, tailor communication, and support a global professional services network.
Top Skills:
Emerging Mobile And Virtual Support TechnologiesGoogle WorkspaceMicrosoft Office SuiteSocial Media ToolsWebex
Artificial Intelligence • Professional Services • Business Intelligence • Consulting • Cybersecurity • Generative AI
Partner with C-suite finance leaders to streamline finance processes, optimize technology (including GenAI), and improve controls. Lead finance transformation initiatives from strategy through execution, provide data-driven insights, mentor junior staff, review work for quality, and deliver cost-effective finance operations improvements.
Top Skills:
Genai
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
