Lending Operations Specialist - Remote

Lending Operations Specialist:

Here at Knock, we strive to always put people first and go above and beyond to service our partners and customers with our first-of-its-kind Knock Bridge Loan™.  Knock enables borrowers to use the money “tied up” in their current home to purchase their next one. Each Knockstar is expected to manage a high volume, complete quality work, ensure timeliness and work within defined deadlines.  

Are you a mortgage guru having done just about every role in the mortgage assembly line?  Are you a unicorn that changes gears like a chameleon changes colors and can do it seamlessly without skipping a beat?  If so, this job may be just for you!

As an Operations Specialist you will: 

• Work in all aspects of the bridge loan cycle at Knock.  From loan set up and disclosures, to reviewing and approving the bridge loan to preparing closing documents, you will move seamlessly through all phases of the loan process.
• Assist gathering required documentation to successfully submit the loan file for processing/underwriting and obtaining Initial Closing Disclosure signatures to meet on-time closings
• Ensure minimum submission requirements and documents are met prior to submitting loans to processing
• Understanding of TRID to compliantly issue initial disclosures and revised Loan Estimates, ICDs as well as compliance of APR requirements
• Experience with condo approval requirements including requesting documents and reviewing documents to ensure all relevant questions are completed
• Calculate Knock Bridge Loan advance amounts using internal calculations and guidelines
• Accurately condition loan files based on the loan application and file documentation
• Consistent communication internally providing loan status and approval updates
• Effective and consistent communication with external Lending Partners, Agents, and Borrowers
• Review title reports and homeowners/flood insurance to ensure Knock’s lien position and security interest
• Prepare initial closing disclosures and balance with settlement and send electronically to the borrower(s)
• Settle all closing issues timely, accurately, and always putting the customer experience first
• Prepare and execute the transfer of lender funds for disbursement
• Ensure loan closing is progressing while working lock step with a cross-functional team of Loan Assistants, Bridge Loan Specialists and Loan Officers
• Prepare all loan documents for signature, verifying accuracy of the loan file (interest rate, property, sales price, loan amount, vesting, etc.), and ensuring the file has all completed documents prior to closing
• Reconcile/enter/update loan level information to prepare closing documents, and confirm necessary loan file documents are present (title commitment, HOI, etc.)
• Verify the closing disclosure meets all required federal and/or program guidelines
• Ensure closings adhere to lock confirmation, loan approval, and program guidelines
• Provide timely communications regarding closing status as appropriate
• Enter information into Encompass, following up and communicating with customers, and obtain missing or updated documentation in order to process the mortgage loan file in a timely manner
• Coordinate with settlement partners to ensure that data is uploaded from our LOS to their system accurately and timely to ensure closing dates are met
• Audit signed closing documents to ensure complete and accurate package is received after closing and before funding
• Excellent customer service is second nature, with a natural inclination to assist others
• Efficiently and effectively manage and process a pipeline of loans daily while maintaining company turn times
• Continually learn, grow, and expand your knowledge, while also supporting others' learning experiences; act as a mentor and be a resource for others inside and outside of your team
• Take on ad-hoc projects as they arise & always be willing to support your team where they need you

Qualifications - You’ll Bring: 

• A minimum of 3 years of recent relevant experience
• Experience within the last 12 months in the residential loan mortgage industry, particularly handling cash out refinance transactions
• Strong understanding of mortgage regulations from origination to post-closing 
• Recent experience managing and facilitating a large pipeline of loans, 50 to 60 per month
• You have a keen attention to detail and check and double check your work
• You are someone who is passionate about providing amazing customer service; you go above and beyond and strive to ‘wow’ the customer, always 
• You are an over-communicator with exceptional written and verbal communication skills
• You’re highly organized and successful managing multiple competing priorities at once
• You possess strong sense of urgency and track record of thriving in a fast-paced, growth startup environment
• You are confident using new technology and familiar with lending management systems 
• You believe in creating diverse, equitable, and inclusive practices and programs that will further Knock’s commitment to making an impact, learning, putting people first, being open, and courageous
• You have proven success working 100% remote in prior positions & are experienced working with a distributed, national team
• You have recent experience working in the Pacific Time Zone
• You have experience in Encompass LOS
• Education: High school diploma or equivalent (manager to determine minimum education level if higher than high school)
• We encourage you to apply even if you don’t have every listed requirement 

Physical Requirements:

• Set up and constantly operate a computer
• Communicate and exchange accurate information to others via telephone or internet video applications

Compensation and Benefits:

The candidate must be able to perform the essential functions of the job, with or without reasonable accommodation.

Our Compensation Philosophy: As a remote first fully remote (U.S.-based) workforce, our goal is to ensure that all Knockstars are fairly compensated.  Please note that the base salary for this position is: $75,000 USD + bonus. This job opening expires August 31, 2025.