Killer Tracks (a Universal Music Publishing Group entity) has been an industry leader in Production Music for Media since 1989. With 40 active libraries and over 180,000+ active tracks in every genre, Killer Tracks is guaranteed to have a solution that the music needs of our clients. Killer Tracks is here today because of amazing clients and we pride ourselves on providing only exceptional service. Killer Tracks commissions award winning artists and composers to create music spanning across all genres of music to support for film, television, advertising, digital media, gaming and more!

Job Functions:

This position assists with driving revenue through administrative support for the Music Licensing team.

Provide Administrative and Operational Support by assisting and processing any client and account executive requests.

• Research Client (s) existing and potential work references to determine music needs
• Continue to build and nurture any new / current relationship with all clients, while providing first class customer service.
• Providing frontline support and resolution for any / all customer service issues, and serving as back up support for Music Licensing Executives and other Support team members when they are out of the office.
• Other duties include generating reports and completing special projects as needed.
• Adhering to all company compliance standards and policies and taking all the required training as requested.

Leads

• Entering, searching and/or distributing leads to the Sales team in a timely manner. Ensuring the Lead tracker and CRM is updated accurately and in a timely manner.
• Research music user contacts/decision makers for Music Licensing Executives

Contract / Account Management

• Serving as a liaison between clients and other supporting departments.
• Processing and managing contracts /needledrops for billing, escalations, marketing materials distribution and other requests.
• Contacting clients to ensure they are knowledgeable / trained on the company's available resources. This is for specific or adhocrequests.
• Responsible for obtaining all required approvals as it relates to processes.
• Sending music tracks to clients and providing copyright information as needed.

CRM Database Management

• Maintaining the CRM database to company standards and policies
• Ensuring all company / customer / contract information is entered accurately, consistently and in a timely manner.
• Processing and evaluating Quarterly Reporting and Cue Sheets.
• Other duties include generating reports and completing special projects as needed.

Job Requirements:

Skills/Abilities:

• Experience interfacing with clients in a customer service capacity or a sales environment required
• Strong written and verbal communication
• Ability to multitask
• Works well in a fast-paced environment
• Self-starter who is good with teamwork

Education:

• Bachelors Degree preferred

Universal Music Group is an Equal Opportunity Employer.

Disclaimer

This job description only provides an overview of job responsibilities that are subject to change.