Legal Operations Manager

Our Purpose 

At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.

You'll play a key role within the Legal Operations team to manage projects, technology implementations and ongoing system support of our technology stack to ensure the legal team can move fast, stay aligned with business objectives and effectively manage legal risk.

What you’ll do:

• Project management of legal team transformation projects.
• Managing technology implementations and providing user support and system administration for legal technology systems (Matter and Knowledge Management, IP Management, Governance Risk and Compliance, Ebilling, Contract Management)
• Developing and maintaining knowledge management processes and systems
• Driving adoption of legal team technology including AI
• Contributing to the legal team OKR planning cycle, tracking progress and coordinating project teams
• Project management of complex legal matters
• Supporting the management of legal team finances, including budgeting, invoicing, and tracking outside counsel spend. 

Success looks like:

• Project Management: Successful delivery of department OKRs, legal transformation projects and complex legal matters.
• Technology Implementation & Support: High user satisfaction with legal technology systems.
• Knowledge Management: Effective development and utilization of legal knowledge resources.
• Technology Adoption (including AI): Increased adoption and effective use of legal technologies, including AI tools.
• Financial Management: Sound coordination of legal team finances.

Critical competencies:

• Technical expertise (and preferably accreditation) in either SAFE, Lean Six Sigma, Change Management, Design Thinking  or Product Management
• Excellent, people focused communication skills
• Growth, benefit and innovation mindset
• Ability and desire to work in highly dynamic  environment and to operate within ambiguity
• Ability to work and to build strong relationships as part of a globally dispersed team 
• Fast adopter of new technologies and strength in supporting team members to utilise new technologies and tools

Experience:

• Previous experience in either legal operations, business consulting, technology transformation (or similar)
• Previous experience within in-house legal functions or law firm practice management preferred but not required
• 5+ years project management experience. Ideally this will include experience  leading multiple medium sized initiatives concurrently
• Familiarity with Google Workspace, Asana and Slack

Why Xero? 

Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, health insurance, life insurance, and income protection, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.

Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. We are a member of Pride in Diversity, in recognition of our inclusive workplace. Our goal is to make sure you feel welcome and supported to do the best work of your life. 

At Xero we embrace diversity and inclusion and value a #challenge mindset. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience . If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.