Legal Operations Analyst

SquareTrade is the fastest growing company of its kind. We’re revolutionizing a $30b industry with service innovation and attention to customer satisfaction. We partner with some of the largest, most sophisticated retailers and carriers in the world (Amazon, Walmart, The Home Depot to name a few), consistently win industry awards, have received tens of thousands of 5-star reviews… and we’re just getting started. A member of the Allstate family, SquareTrade has headquarters in San Francisco and London. We are currently expanding in Europe and Asia Pacific, including Japan and Australia.

We are looking for a Legal Operations Analyst to join the Allstate Protection Plans’ Legal Team. In this role, you will work cross-functionally on a diverse range of legal and compliance projects while leveraging cutting-edge AI and automation technology to drive initiatives that enhance efficiency and streamline processes. You will collaborate across teams, gain a deep understanding of SquareTrade’s operations, and play a key role in improving existing workflows through innovative, tech-driven solutions. This is a hybrid position with a 2 day per week in-office expectation.

WHAT'S GREAT ABOUT THIS ROLE?

• You’ll obtain hands-on experience in the corporate legal and compliance fields.
• You’ll be part of a dynamic, fast-paced team, working closely with multiple departments to drive projects that directly impact our customers’ claims experience.
• You won’t be just “taking orders”, you’ll be encouraged to gain a deep understanding of our business and bring your own ideas to the table.
• You’ll get a taste of everything from regulatory compliance, litigation and employment to marketing and operations, with a fantastic support team to cheer you on.
• With lots of variety in day-to-day tasks and long-term projects, you won’t get bored!

RESPONSIBILITIES INCLUDE:

• In-House Support: Assist the Legal team with various aspects of in-house legal work, including (but not limited to) reviewing NDAs, and triage/prioritize incoming legal requests.
• Compliance: Assist with and oversee various aspects of regulatory compliance, including GDPR/CCPA privacy processes, industry-related license renewals, and data/audit requests. Work with external partners and government agencies on compliance issues and filings.
• Escalated Complaints Management: Perform thorough investigations into customer complaints raised by regulators to determine the company’s response and to coordinate resolutions with the customer.
• Corporate Governance: Assist in maintaining our active entities, registered agents and business registrations/licenses. You’ll also assist in drafting certain corporate documents for execution.
• Innovation: Identify opportunities, own and spearhead the development of new processes to enhance efficiencies within the Legal department and, potentially, across the organization.
• Research: Collect data and research various issues through online and internal resources to create detailed analyses.
• Administrative Support: General administrative duties such as reviewing mail, coordinating DocuSign requests, managing a number of email aliases, invoice processing, and maintaining legal files.
• This position requires the ability to take on ad-hoc projects as they arise and own them with poise...every day is a little different around here!

YOU'RE OUR IDEAL CANDIDATE IF YOU ARE:

• Intellectually curious, highly organized, and detail-oriented: you’re not afraid to ask questions and can handle multiple projects and dynamic priorities without missing a beat.
• Driven to make an impact on the business: you have a “can-do/will-do” attitude and you’re willing to think outside the box.
• Ambitious: no one needs to push you to excel; you’ll go above and beyond to get results (and you’re able to motivate others to do the same!).
• You’ll get your hands dirty: you not only bring the knowledge and experiences you have to this role, but you’re not afraid to jump in and assist the Legal team wherever necessary in areas that are unfamiliar to you.
• You’re unfailingly discreet and able to take care of confidential and often highly sensitive information with the utmost care
• You’re comfortable working with co-workers at all levels, including senior management.
• Able to work autonomously in a fast-paced environment.
• Able to have fun-we like well-rounded people working at Allstate Protection Plans.

MINIMUM REQUIREMENTS:

• 2-3 years of relevant experience required
• Bachelor's or associate degree
• Microsoft Excel: Must be proficient, including pivot tables, filtering, and basic data analysis/data mining.
• SQL: Basic working knowledge of SQL
• Adobe Acrobat Pro: Experience using advanced features for document management.
• Excellent organizational skills + superior analytical skills.
• Must possess a “value add” attitude.
• Should demonstrate high levels of integrity, be passionate, persistent, and a team player.
• Comfortable working with and maintaining the confidentiality of sensitive information.
• Superior listening skills and strong oral, written, and interpersonal communication skills.
• Ability to work quickly and creatively with little or no supervision.

PREFERRED QUALIFICATIONS:

• Experience with Salesforce, Docusign, MS 365, Power Automate and/or Agility is a plus but not a requirement.
• Experience collaborating with cross-functional departments and executives on projects.

At SquareTrade you'll have access to: 

• Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA)   
• Up to 4% company match into 401(k) and contributions into your company-sponsored pension 
• $75/month budget to help prioritize your physical wellbeing 
• $80/month stipend to subsidize connectivity costs 
• Mental health resources including free 1:1 therapy, coaching sessions and digital resources 
• Supportive leave policies 
• Flexible Time Off Policy in addition to 9 Company Holidays 
• Tuition reimbursement up to $5,250 per year to further your personal educational advancement desires 
• Hybrid work arrangements with regular investment in gatherings and offsites to connect with dispersed team members 
• Various corporate perks and discounts 

This role is a hybrid role associated with our Bay Area Office office.

SquareTrade estimates the possible base compensation for this role, if hired in the San Francisco Bay Area, California, to be in the range : $100K - $120K

The candidate(s) offered this position will be required to submit to a background investigation.

SquareTrade is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive work environment for all employees. We celebrate diversity and encourage applications from all qualified individuals regardless of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or ability status.  

The Team:  http://www.squaretrade.com/leadership   

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SquareTrade is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive work environment for all employees. We celebrate diversity and encourage applications from all qualified individuals regardless of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or ability status.  It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment. 

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