OppFi is a leading tech-enabled digital finance platform that works with banks to provide financial products and services for everyday Americans. Through a transparent and responsible platform, which includes financial inclusion and excellent customer experience, the Company supports consumers who are turned away by mainstream options to build better financial health.
We are a team of caring, innovative, and inclusive individuals who thrive in being immersed in diverse talents, expertise, perspectives, and backgrounds. Our employees approach every new challenge with an unparalleled ability to see what could be rather than settle for what is. Our business principles guide us and create an open and collaborative culture where we improve 1% every day, and the best ideas always win! We welcome individuals who want to make an impact in the financial system by facilitating credit access, expanding financial inclusion, promoting financial health, and delivering exceptional customer service.
A few other fun facts about us. OppFi is one of the top consumer-rated financial platforms online, maintaining a 4.5/5.0-star rating on Trustpilot. We are a 2025 Crain’s Fast 50™ company and were named on Built In's 2025 Best Places to Work in Chicago.
What you get to do:
In this role you will report to the Customer Solutions Team Lead. You will be held to a new set of standards within the Financial Service Industry. As a member of the Customer Solutions team, the Loan Servicing Team Lead will be responsible for maintaining various tasks required in daily servicing operations, as well as identifying and solving issues relating to the performance of the servicing operations.
- Work closely with Customer Solutions Team Lead to develop procedures and task completion strategy to support the growth and scalability of the Servicing Operations team (Bankruptcy, Legal Document Review, 3rd Party Collections, Hardship Administration, SCRA, Ongoing Account Remediation Tasks)
- Perform recurring processing activities in accordance with established standard operating procedures
- Assist with implementation of new systems as needed to support evolving processes
- Exception processing to determine if processing errors exist and correcting them in a timely manner
- Work with other team members and 3rd parties to resolve research issues and processing exceptions
- Work with the cross-departmentally to ensure timely completion of certain projects and tasks
- Review, prioritize, and provide timely and accurate response to tasks, email, etc.
- Think critically and analyze information on various situations and make appropriate recommendation on actions
- Perform other ad-hoc tasks as required
What you will bring to the team:
- High School Diploma required. Associates or bachelor’s degree preferred.
- Exceptional problem/issue resolution skills.
- Excellent verbal and written communication skills
- Excellent attention to details
- Strong analytical, prioritization, organizational, and time management skills.
- Strong multi-tasking skills.
- Team player with the ability to work productively within a group and maintain a high degree of independence
- Analytical skills, problem solving, good critical thinking and decision-making skills
Desirable Skills:
- Strong data-entry proficiency
- Excellent written and verbal communication
- Strong mathematical skills
- Problem-Solving
Reports to: Customer Solutions Team Lead
Job Level: Analyst
Total Rewards and Benefits:
At OppFi, we are committed to fostering a fair and equitable workplace. The compensation range for this role reflects our good faith compensation estimate for this position. Final offers are determined based on a myriad of factors including, but not limited to experience, skills, qualifications, and other relevant business considerations. Candidates are encouraged to discuss compensation expectations during the hiring process. In addition to base pay, the total compensation package includes eligibility and potential for performance-based bonuses and equity grants dependent upon the role and job level.
OppFi offers a flexible, remote environment, 401(k) matching program, and generous paid time off. Other benefits include medical, dental, and vision coverage, and tuition reimbursement. Additional benefits include DoorDash DashPass, Figo pet insurance, Rocket Lawyer, and access to LinkedIn Learning. OppFi also offers Fringe, a lifestyle benefits platform that allows employees to decide how to spend rewards from dozens of vendors like Uber, DoorDash, and UrbanSitter. #LI-Remote
EEO Statement:
OppFi is an equal opportunity employer and does not discriminate based on any actual or perceived legally recognized protected bases under local, state, federal law, or regulations. Our goal as a company is to build an equitable workplace that actively works to dismantle systems of oppression in our processes, procedures, and interactions. We aim to help our employees thrive where they work and beyond. Check out our Culture page here.
As part of OppFi’s commitment to providing equal opportunity to qualified individuals, OppFi will ensure that persons with disabilities are provided reasonable accommodation as defined by applicable laws and organizational policies. If reasonable accommodation is needed to participate in the job application or interview processes or job requirements, please contact our People Team at [email protected].
Pursuant to the requirements of the California Consumer Privacy Act, OppFi is providing the "OppFi California Employee Privacy Policy", which details the categories of personal information collected and your rights under the policy. If you are a California resident, please review the policy here: https://www.oppfi.com/careers/.
The information in this document is for general informational purposes only. It is not intended to be an all-inclusive list or description of the organization and its requirements for positions and employees. OppFi reserves the right to modify or change the information on this document at its discretion.
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