Learning Specialist

BusRight is on a mission to modernize student transportation—and we’re hiring our first-ever Learning Specialist to help us lead the way.

We’re looking for an exceptional founding Learning Specialist to lead our customer onboarding and everboarding training modules with precision, grace, and a strong focus on hospitality for our users. In this role, you’ll be one of the first faces users see as they navigate new technology in our At BusRight, we care deeply about our users’ experiences. You should be comfortable building systems, working in ambiguity, and consistently refining processes for success. Your mission will be to ensure that users walk away capable and confident in their use of BusRight, and trusting of the BusRight brand.

Initially, your primary focus will be to deliver all onboarding training modules to new customers using content created by our internal team. Over time, you’ll help us evolve the onboarding and everboarding experience—refining training delivery, building systems to measure training effectiveness, and collaborating on content improvements that elevate the customer journey.

Responsibilities:

Training Delivery and Follow Up

• Deliver live virtual onboarding sessions for new and existing  customers (school transportation teams, administrators, and tech users)
• Tailor your delivery based on audience skill levels, goals, and feedback
• Serve as the main point of contact for onboarding-related questions during the training period
• Own design and execution of all post-training follow-up communication
• When needed, travel onsite with clients to deliver in person training

Training Effectiveness & Insights

• Design systems to measure training effectiveness (surveys, quiz data, product usage data)
• Monitor learner engagement and outcomes to continuously refine training approaches
• Partner with the Program Manager and Experience Manager teams to ensure smooth handoffs post-onboarding stage
• Create systems for customer knowledge retention to maintain a high level of trust with customers and create excellent experiences
• Develop a scope and sequence of skills that users need to use our core functions and additional features

Collaboration & Growth

• Collaborate with the Program Manager - Implementation, Education, and Professional Services  and Customer Experience Manager  team to evolve training content
• Track training impact across accounts and help identify patterns or gaps in onboarding
• Over time, grow into a leadership role shaping training strategy, tools, and onboarding innovation

You’re a great fit if you:

• Have 2+ years in a customer-facing training, onboarding, implementation, or PK-12 teaching role
• Have experience running virtual trainings, live demos, or classrooms with professionalism and clarity
• Possess exceptional  communication skills: you can make complex ideas easy to understand
• Are highly organized and comfortable juggling multiple accounts or sessions per week
• Exhibit a curious mindset: you’re eager to test, measure, and improve what’s not working
• Are extremely empathy-driven: you meet learners where they are and guide them forward
  

Bonus points for:

• Experience building differentiated education systems for learners across a variety of levels
• Can demonstrate a history of successful outcomes for learners in a program you designed
• A sense of humor - this work can and should be really fun