Learning Program Manager - Utilization Management

The Learning Program Manager - Utilization Management is responsible for organizing, developing, and managing programs and initiatives to successful completion. The scope of this job includes developing and facilitating programs that align with strategic direction, as well as maintaining program budgets and operating plans.

As a Program Manager, you will leverage excellent communication, facilitation, and stakeholder engagement skills. Additionally, you will effectively manage multiple priorities to drive results in a fast-paced environment. The ideal candidate is skilled in process improvement methodologies.

We invite you to apply today and join us in shaping the future of healthcare!

Key Responsibilities:

• Facilitate onboarding, ongoing education, and targeted re-education sessions to reinforce key UM concepts, processes, and best practices for clinical, non-clinical, and all PAC Advance staff members.
• Continuously assess training effectiveness and adjust content and delivery methods as needed.
• Gather feedback from participants to refine training programs and optimize learning experiences.
• Develop and articulate program goals, objectives, and milestones in alignment with organizational strategies.
• Assist in building and enhancing educational materials related to UM, ensuring clarity, accuracy, and accessibility, while also developing a comprehensive program plans that include timelines, budgets, resource requirements, and change management requirements.
• Engage with internal and external stakeholders to gather requirements, communicate program objectives, and manage expectations to ensure education programs align with the latest policies, procedures, and industry standards.
• Foster strong relationships with key stakeholders to promote support and cooperation throughout the program lifecycle.
• Identify opportunities for process improvement and efficiency within the program.
• Meet and communicate with stakeholders regularly to provide transparency of program status, issues, and decisions.
• Perform other job duties as assigned.

Required Qualifications:

• Bachelor's Degree or equivalent work experience.
• At least 4-6 years’ relevant work experience.

Preferred Qualifications:

• Strong background in learning program management, education, and/or training within a healthcare and/or utilization management environment.
• Highly preferred RN, PT, or OT.
• Experience developing and delivering training content, both in-person and virtual.
• Experience in utilization review, case management, and/or managed care.
• Ability to translate complex UM processes into clear, digestible learning materials.
• Computer skills including but not limited to MS Office, and MS Excel.

Job Expectations:

• Willing to work additional or irregular hours as needed.
• Willing to travel up to 30% based on business needs.
• Must work in accordance with applicable security policies and procedures to safeguard company and client information.
• Must be able to sit and view a computer screen for extended periods of time.

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WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.

WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.

Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.

Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:

• Excellent medical, dental, and vision benefits
• Mental health benefits through TelaDoc
• Prescription drug coverage
• Generous paid time off, plus 13 paid holidays
• Paid parental leave
• 100% vested 401(K) retirement plans
• Educational assistance up to $2500 per year