About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A southern California escape that embodies wellbeing. Set at the foothills of the Santa Monica Mountains between Malibu’s sunny beaches and Santa Barbara’s famous vines, our relaxed yet refined California hotel offers a family-friendly atmosphere and is home to the Center for Health & Wellbeing, a luxury destination for wellness. Come and redefine what it means to reinvigorate.About the role
Four Seasons Hotel Westlake Village is seeking a Learning & Development Manager to lead training initiatives that empower our employees to deliver an exceptional guest experience. In this role, you will design and coordinate impactful learning programs, identify and implement learning and performance improvement strategies that support the hotel’s strategic direction, and serve as a trusted partner to leaders across the property. Join a culture where collaboration, integrity, and service excellence are at the heart of everything we do, and where your work directly contributes to the Four Seasons standard of excellence for every guest.
What you will do
Lead and facilitate engaging onboarding programs and core learning sessions that help new employees and leaders integrate smoothly into the operation.
Maintain and enhance department-level training systems by ensuring trainers are supported, trained, and coached in delivering consistent service standards.
Partner with department leaders to identify performance gaps and apply learning solutions that strengthen operational and service excellence.
Facilitate or coach others to deliver management and leadership development initiatives that build strong and capable leaders across the hotel.
Support managers in creating experience-based development plans and ensure structured learning objectives are met for early‑career talent.
Oversee compliance-related training, including ethics, safety, and required programs in collaboration with People & Culture and operational departments.
Conduct Learning Needs Analyses, create annual training plans and calendars, evaluate learning effectiveness, manage training budgets, and support property-wide change initiatives.
What you bring
Strong communication, facilitation, coaching, and influencing skills with a passion for developing others.
College degree required.
Ability to multitask, analyze performance needs, and apply adult learning principles effectively.
Minimum of three years of managerial experience in learning, hotel operations, or luxury hospitality.
Experience in adult education, diverse cultural environments, or service-focused training programs.
Knowledge of learning technologies, instructional design, evaluation methodologies, and basic financial management.
Successful candidate must possess legal work authorization in the United States.
What we offer
Salary Range: $95,000 - $105,000 + AIP
Health Insurance - Medical, Dental & Vision
Company Match 401K Plan
Complimentary stays at Four Seasons Worldwide
Complimentary meals in our Wellness Café
Laundered Employee Uniform
Employee Assistance Program
Investment in your Wellbeing
Life Insurance
Complimentary on-site parking
Training programs, tuition reimbursement
Growth & Development opportunities
Schedule & Hours
Full time position
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