Learning Consultant

JOB SUMMARY

The Learning Consultant partners with business stakeholders to deliver impactful learning solutions that address specific business needs, improve employee performance, and drive organizational success. This role requires strong consultation, program management, and communication skills, along with experience in needs analysis, instructional design, and learning technologies. The consultant will be expected to foster a collaborative and innovative environment, to drive the right learning solutions for the business.  

ESSENTIAL RESPONSIBILITIES

• Provides learning consulting services to the organization, actively engaging with stakeholders to gather requirements and identify learning and development needs. Develops and maintains relationships with clients and conceptualizes solutions to their problems that lead to effective training and development opportunities. Analyzes organizational situations, examines problem-solving approaches, and develops appropriate interventions. Contributes to change management efforts as appropriate.

• The learning consultant will oversee multiple learning projects concurrently. Working closely with various client areas and subject matter experts to lead learning and development projects; conduct needs analysis, define clear and measurable learning objectives, gather needed data, assign tasks to project team members and set project milestones. Learning consultants will work in a global support model and serve as primary client contact managing relationships to ensure responsiveness to client needs. Develops program strategy, scope, goals, objectives, and metrics ensuring they align with the organizational strategy and drive continuous improvement. Creates and maintains comprehensive project documentation accounting for the design and end-to-end process of the program. Accountable for the overall performance and delivery of a defined scope(s) of work with strict adherence to customer satisfaction goals, quality standards for training products and/or services, and other such criteria and measures as may be designated. Performs risk mitigation and change management activities. Tracks, measures, and reports to leaders on the effectiveness of learning programs using appropriate metrics and data analysis.

• Identifies engaging and effective learning solutions using various methodologies (e.g., online courses, workshops, simulations, blended learning) that align with identified learning objectives. Maintains high-quality standards for learning experiences through rigorous quality reviews and continuous improvement efforts. Consults and selects appropriate Learning Management System (LMS) solutions, including content structure, target audience, and reporting. Remains current on industry best practices, emerging learning technologies, and adult learning principles and applies to learning solutions. Demonstrated commitment to creating inclusive and accessible learning experiences for all employees. Experience in designing learning solutions that meet accessibility standards (WCAG).

• Communicates, leads, and influences/negotiates with others to achieve decided work results by utilizing excellent client interaction and advisory skills. Works effectively with others to achieve common goals and exercises effective interpersonal influence.

• Other duties as assigned or requested.

EXPERIENCE

Required

• 6 years of experience in employee training, adult learning/instructional design, and project/stakeholder management

• 2 years of experience in employee training, including training or performance analysis.

• 2 years of experience in Adult Learning, Instructional Design, Learning Consultation, or a related field

• 2 years of experience in Project Management/Stakeholder Management 

• Experience with the tools below:

  • Articulate 360 suite (Storyline, Rise, Review) and/or other Authoring Tools (Captivate, Lectora, etc.)

  • Microsoft Suite (Teams; Outlook; Power Point; etc.)

  • Learning Management Systems (Workday Learning, ect.), SCORM/xAPI Compliance

  • Project Management Tools

• Familiarity with AI tools for content creation

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Preferred

• 2 years of experience working in a global learning environment

• Experience with Adobe Creative Suite (Photoshop/Illustrator/Premiere/After Effects/Audition), LMS (Workday Learning), Powtoon and Monday.com

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SKILLS

• Expert problem-solving & consultation skills.

• Proficiency in instructional design models and methodologies (ADDIE, SAM, etc.).

• Excellent project management and organizational skills.

• Strong communication, interpersonal, and presentation skills.

• Data analysis and reporting skills.

• Ability to work independently and collaboratively within a team environment.

• Storytelling including storytelling with data 

• Visual and Audio Design       

• Principles of Design       

• Multimedia execution and implementation

• Knowledge of Generative AI tool 

• WCAG Accessibility standards

EDUCATION

Required

• Bachelor’s degree in Instructional Design, Training and Development, Human Resources, or a related field

Substitutions

• 10+ years consulting, managing projects, and working with stakeholders to design, develop, and deliver learning solutions across large organizations

Preferred

• Master's degree in Instructional Design, Training and Development, Human Resources

LICENSES or CERTIFICATIONS

Required

• None

Preferred

• None

Language (Other than English):

• None

Travel Required:

• Less than 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

• Office-Based or Remote Position

Physical work site required

• Constantly

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

Pay Range Maximum:

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.  The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

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