Lead UX Designer, AI Experiences

Career Area:
Technology, Digital and Data
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Your Work Shapes the World at Caterpillar Inc.
Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better, more sustainable world.
Job Summary:
Working closely with product and engineering partners, you will lead the AI experience vision and coordinate cross-functional execution to deliver customer-centric, agentic, chat, voice, and intelligence-embedded experiences across product teams.
What You Will Do:

• Influence product and business strategy through strong stakeholder partnerships at leadership levels, shaping priorities, roadmaps, and investment decisions.
• Lead design workshops and vision work for cross-functional teams. Bringing together business goals, product requirements, industry-leading design standards, user research, and insights.
• Serve as the design authority within the pod structure, guiding decisions, resolving trade-offs, and ensuring high-quality outcomes in complex, cross-functional environments.
• Participate in UX design intake and work distribution among designers, inclusive of assessing scope, complexity, and required design investment, and considering capacity, skillset, and domain alignment
• Contribute to journey mapping, component library governance, and other foundational experience artifacts.
• Run design reviews and critiques to evolve and validate proposed design solutions align with vision, requirements, existing architecture, and established design systems.
• Develop designer capability through coaching, modeling, and feedback, increasing the maturity, autonomy, and strategic impact of pod designers.
• Coordinate across designers to anticipate and identify impacts from upcoming releases or parallel workstreams.
• Track QA builds to identify and flag fidelity risks early, partnering with engineering to resolve issues.
• Synthesize signals across research, delivery, feedback, and performance metrics to identify emerging risks, opportunities, and strategic shifts.
• Contribute to the evolution of UX operating models, systems, and practices that enable scalable, high-quality design delivery.

What You Will Have:
Creativity
Knowledge of creative approaches and techniques for designing innovative AI experiences (agentic, chat, voice, and intelligence embedded into flows).
Level - Extensive Experience:

• Maintains a balance between bold AI innovation and practical constraints, including safety, privacy, and governance guardrails.
• Challenges conventional GUI‑first patterns; explores conversational, multimodal, and agentic user journeys that combine orchestration, tool use, and human-in-the-loop checkpoints.
• Monitors emerging AI UX/UI patterns (e.g., transparency, uncertainty handling) and evaluates applicability to our products.
• Finds new ways to approach complex AI interaction problems (disambiguation, recovery strategies, fallback modes, and escalation paths).

Decision Making and Critical Thinking
Ability to analyze user needs and make informed design decisions for AI experiences.
Level - Extensive Experience:

• Evaluates past AI experience outcomes (e.g., resolution/containment rate, satisfaction, safety incidents) to drive continuous improvement.
• Advises others on synthesizing qualitative/quantitative signals, weighing alternatives, and making trade-offs.
• Applies effective, collaborative decision frameworks with Product, Engineering, Data/ML, and Compliance to balance value, risk, and feasibility.

Human‑Centered Design (HCD)
Ability to design AI experiences that meet real customer needs and deliver measurable business outcomes.
Level - Extensive Experience:

• Defines objectives, success metrics, and guardrails for AI-mediated tasks; clarifies where automation ends, and human oversight begins.
• Consults on complex scenarios (regulated content, safety‑critical moments); aligns solutions with enterprise responsible‑AI requirements.

UX/UI Design
Ability to design intuitive, effective AI interactions across chat, voice, and multimodal interfaces, as well as intelligence embedded into product flows.
Level - Extensive Experience:

• Advises on mental models for human-AI collaboration (initiative, turn-taking, transparency, and confidence framing), and surveys competitive patterns.
• Coaches others on evaluating AI UX effectiveness in context (task success, effort reduction, safety gates, error recovery) and interpreting telemetry responsibly.
• Develops prototypes, user journeys, conversation scripts, and production‑ready design deliverables.
• Delivers high-quality UI that balances visual excellence, interaction clarity, and AI quality signals (citations, confidence cues, and remedial actions).

What You Will Get:
Working with a Fortune 100 leader, you can build your career on a global scale and take advantage of development opportunities with emerging technologies. We've created an inclusive environment for you to explore your passions, make an impact and do the work that really matters. Join Us.
About Caterpillar:
Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed to and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of "essential job functions" as that term is defined by the Americans with Disabilities Act.
Summary Pay Range:
$128,470.00 - $208,770.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

* These benefits also apply to part-time employees
Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.
Posting Dates:
February 10, 2026 - February 17, 2026
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
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