Lead Technical Writer, Product & Platform Documentation

Halcyon’s goal is to deliver an anti-ransomware solution that breaks new ground as to what a security product can deliver. To scale our customer and developer experience, we’re hiring our first full‑time Technical Writer to own all customer‑facing and developer‑facing documentation.

You’ll build the foundation for a best‑in‑class docs program—covering everything from agent deployment and features to our Customer API, Policy Management, and RDR (Ransomware Detection & Response) services. Partnering with Engineering, Product, Support, and the RISE Threat Response team, you’ll turn complex security concepts into clear, concise content that helps customers deploy, integrate, and maximize Halcyon.

• Documentation Strategy: Establish the information architecture, style guide, and tooling for all product docs, release notes, API references, and in‑app help.

• Content Creation: Write, edit, and maintain user guides, quick‑start tutorials, API/SDK docs, UI copy, and troubleshooting articles for each Halcyon release.

• Cross-Functional Collaboration: Embed with Product and Engineering to understand new features (e.g., Policy Groups, API’s, 3rd Party Integrations and capabilities) and translate them into customer‑ready content.

• Release Readiness: Own the documentation track of every release—ensuring docs, diagrams, and changelogs ship on time and align with marketing and support messaging.

• Customer Feedback Loops: Collect doc feedback from Support tickets, industry, and direct customer sessions; use insights to close gaps and improve clarity.

• Platform & Tooling: Select and administer authoring and publishing tools (Markdown, static‑site generators, or headless CMS) that support versioning and CI/CD workflows.

• Voice & Tone Stewardship: Ensure all content reflects Halcyon’s brand: authoritative, approachable, and laser‑focused on ransomware defense.

• 5+ years writing developer or product documentation for SaaS, cybersecurity, or enterprise software.

• Security domain familiarity—you can quickly grasp concepts like EDR, ELAM/PPL, policy engines, APIs, and threat‑response workflows.

• Portfolio demonstrating clear, structured docs (user guides, API references, release notes).

• Toolchain expertise with Markdown/AsciiDoc, Git, static‑site generators (e.g., Docusaurus, MkDocs), or similar.

• Information architecture & UX mindset—you organize content so users find answers fast.

• Collaboration & interviewing skills—comfortable extracting details from engineers, PMs, and security analysts.

• Self‑starter in a high‑growth startup—able to set strategy, choose tools, and deliver without heavy oversight.

• Experience documenting endpoint‑security or anti‑ransomware products.

• Familiarity with OpenAPI / Swagger and auto‑generated API docs.

• Background in developer advocacy or producing video walkthroughs/tutorials.

• Knowledge of DITA or other structured authoring frameworks.

• Mission‑critical product: Help make ransomware history for global enterprises.

• Green‑field ownership: Build the docs program from the ground up—your standards become the standard.

• Collaborative culture: Work with passionate security experts and seasoned engineers.

• Growth & impact: Your content will accelerate customer adoption and reduce time‑to‑value across our rapidly expanding platform.

Benefits:

 Halcyon offers the following benefits to eligible employees:

• Comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents.

• 401k plan with a generous employer contribution.

• Short and long-term disability coverage, basic life and AD&D insurance plans.

• Medical and dependent care FSA options.

• Flexible PTO policy.

• Parental leave.

• Generous equity offering.

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.​

Base Salary Range: $120,000 - $150,000

Bonus Target: 10%