Lead Technical Program Manager- Chief of Staff

Job Description
As a Lead Technical Program Manager in Infrastructure Platforms- Product Services, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneously effectively managing resources, budgets, and high-performing teams. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.
As a strategic partner to executives and cross-functional teams, you will take complex and ambiguous information and refine it into meaningful content and clear action plans. By building strong relationships with stakeholders and engaging employees, you will play a crucial role in advancing our strategic objectives and fostering a culture of collaboration and innovation. Utilizing strong leadership, relationship management, and influencing skills will be key in driving successful outcomes and achieving mutually beneficial results. Your strong critical thinking and creative problem-solving skills (e.g., identifying trends, patterns, and root cause analysis using a diverse toolkit to address the root cause) will be essential in navigating through change. You will leverage your expertise to manage resources and projects while ensuring that our communication initiatives align with business objectives
Job responsibilities

• Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions
• Identify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain project and program momentum
• Collaborate with cross-functional teams, including engineering, product, and business stakeholders, to define program scope, objectives, and deliverables, ensuring alignment with overall business goals
• Utilize advanced analytical reasoning to assess program performance, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectiveness
• Create and maintain a comprehensive roadmap for effective messaging, integrating it with strategic systems to enhance communication across a large-scale technology organization.
• Establish, document, and enforce content standards and best practices to ensure clarity, accuracy, accessibility, and user engagement.
• Stay updated on trends and best practices in content design and video editing and share relevant insights with the team.
• Design the layout and visual elements of newsletters to ensure it is visually appealing and easy to read.
• Use design software or tools to create graphics, images, and other multimedia elements as needed.
• Use research and data insights to guide content design decisions, and ensure all content complies with legal and regulatory requirements.
• Prepare impactful executive presentations and manage communication channels by designing and publishing meaningful content, project findings, and reports to support informed business decisions.

Required qualifications, capabilities, and skills

• 5+ years of experience in digital content creation, with a focus on content design, and copywriting, including leadership roles in managing large-scale content projects.
• 5+ years of experience in technical program management, leading complex projects in large organizations, or equivalent expertise in a chief of staff, business management, consulting, or strategy role.
• Proven excellence in writing, editing, and communication skills, with a strategic approach and attention to detail.
• Proficiency in crafting visually compelling and cohesive narratives, with experience in creating engaging digital content and enhancing communications through innovative design and storytelling techniques.
• Advanced analytical reasoning and critical thinking skills for problem-solving, with experience in business process improvement and refining complex information into actionable plans.
• Expertise in stakeholder management, building productive relationships, and driving outcomes aligned with organizational goals.
• Advanced proficiency in tools for governance documentation and communications, such as PowerPoint, Excel, Microsoft Teams, Confluence, Tableau, and web design.
• Excellent interpersonal and communication skills, with the ability to collaborate and work with senior management and coach others in presenting information tailored to the audience.
• Highly organized, detail-oriented, and proactive self-starter with the ability to influence cross-functional teams and adapt to new domains, while managing change in high-pressure, shifting environments.

Preferred qualifications, capabilities, and skills

• Advanced skills in content design; experience in creative type roles and knowledge of video creation and editing is a plus.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do. Together, you'll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You'll work in a stable, resilient and secure operating environment where you-and the products you deliver-will thrive.
High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.