At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
The Email Platforms team at Klaviyo is building the next generation of infrastructure to support reliable, scalable, and performant email delivery. Our mission is to help Klaviyo reach enterprise scale by evolving and owning our email sending pipeline end-to-end. We're investing heavily in our homegrown email delivery infrastructure, giving us greater control, performance, and reliability in how we deliver emails for some of the largest brands in the world.
As a Lead Software Engineer on this team, you'll lead a group of engineers focused on designing and scaling high-throughput email delivery systems. You'll drive the architecture of our messaging infrastructure, own critical components of the email pipeline, and help shape the technical direction of the team. This is a hands-on role where you'll contribute to code, design, and lead strategy. Your work will directly impact customer satisfaction, deliverability, and business success as we bring on larger enterprise accounts.
How You Will Make a Difference:- Lead a team of engineers building and scaling Klaviyo's email delivery infrastructure
- Own and drive the architecture of key components in the email pipeline
- Design and implement scalable, high-throughput services in Go and Python
- Build systems that manage message queues and ensure reliable email delivery at scale
- Contribute directly to architecture and code, driving best practices and quality
- Collaborate cross-functionally to ensure the highest standards of performance, reliability, and deliverability
- Grow and mentor engineers while helping shape the future of email infrastructure at Klaviyo
- Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up
- 8+ years of engineering experience with strong backend and systems design skills
- Proficient in Go and Python (required)
- Comfortable coding and reviewing complex systems — this is a hands-on role
- Experienced working with high-throughput distributed systems
- Familiar with message queues (e.g., Pulsar, Kafka, RabbitMQ, SQS)
- Skilled in system design and scaling infrastructure using AWS
- Bonus: Experience with email infrastructure, MTAs, deliverability, or mailops
- Clear communicator and collaborative team player
- Able to thrive in a hybrid team(with some remote team members) and deliver in a high-autonomy environment
- You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.
We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.
Please see the independent bias audit report covering our use of Covey here
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
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