Lead Professional Services Consultant, ACE

Dynatrace Enterprise Program Managers play a crucial role in overseeing large-scale, intricate projects primarily with Fortune 100 companies, with the goal of maximizing the business value these organizations derive from Dynatrace’s advanced solutions. In this multifaceted role, you operate at the intersection of strategic planning, project delivery, user adoption, and the alignment of various stakeholders, ensuring a cohesive approach throughout the program lifecycle.

Your responsibilities encompass the governance and execution of programs across a diverse array of workstreams. These include platform onboarding, where you ensure a smooth transition to Dynatrace’s services; architectural planning, which involves integrating Dynatrace within existing frameworks; use-case delivery that highlights specific applications of the technology (Kubernetes, Azure, GCP); operationalization, making sure that the solutions are effectively utilized within the organization; and ultimately, value realization, where you measure and demonstrate the positive impact of Dynatrace on the customer’s operations.

In your role, you will provide the necessary structure and clarity to navigate the complexities of enterprise implementations, transforming ambiguous project requirements into clear, actionable goals and roadmap. Your ability to break down each phase into manageable tasks not only fosters momentum but also ensures that all team members are aligned and focused.

Furthermore, you actively assist customers in transforming their workforce, refining processes, and optimizing technology in accordance with Dynatrace best practices. This holistic approach helps organizations not only adopt Dynatrace’s offerings but also enhance their overall operational efficiency, leading to sustained business growth and innovation. Your expertise is instrumental in guiding cross-functional delivery teams, ensuring that each initiative is tailored to meet the specific needs of the customer while aligning with strategic goals

What you will do

• Manage end-to-end enterprise rollout programs for up to two strategic customers, using an enterprise program management framework aligned with PMI standards.
• Establish program governance that includes executive sponsorship, decision-making forums, operational cadence, success metrics, and reporting on a weekly, monthly, and quarterly basis.
• Create and maintain an integrated delivery roadmap that connects customer priorities to Dynatrace services, including Velocity, Architecture, Innovation, AppSec, Extensions, and Business Insights.
• Facilitate strategic planning workshops and advanced use-case accelerators to promote adoption, operational readiness, and sustainable change.
• Coordinate delivery across Dynatrace Consultants/Architects, Support, Product, and customer teams; actively remove obstacles and manage dependencies.
• Align partners and co-delivery teams to ensure a cohesive approach, clear ownership, and consistent quality.
• Manage scope, risks, issues, decisions, and change control to keep complex programs on track and stakeholders aligned.
• Ensure proper resourcing and execution quality; collaborate with service leadership to address gaps and implement necessary improvement plans.
• Translate technical progress into executive-level outcomes such as time-to-value, reliability improvements, automation gains, reduced mean time to recovery (MTTR), and return on investment (ROI).

How success is measured

• Adoption progress vs plan (apps/services onboarded, teams enabled, environments covered)
• Operationalization (alerts, SLOs, dashboards, runbooks, integrations) and sustained usage by customer teams
• Business outcomes (reduced incident duration, fewer escalations, improved release confidence, improved customer experience)
• Stakeholder satisfaction and executive confidence (predictability, transparency, clear decisions)
• Expansion driven by demonstrated value (additional licenses/use cases/services)

Minimum requirements:

• Bachelor’s degree in Computer Science, Engineering, Information Technology, Business, or equivalent experience.
• 4+ years in technology consulting, enterprise software delivery, or equivalent experience leading complex customer engagements.
• Program and Project Management Experience

Preferred requirements:

• Delivery leadership in observability, monitoring, platform adoption, or enterprise transformation programs.
• Ability to connect with business and IT stakeholders at all levels and translate their needs into an executable plan.
• Excellent communication skills, including executive storytelling, precise documentation, and facilitation of complex stakeholder groups.
• Strong understanding of enterprise rollouts and adoption strategies, with the capacity to provide clear implementation and operational guidance.
• Experience with cloud technologies, application development, IT service management (ITSM), and DevOps practices; a Dynatrace certification is a plus.
• Training and/or certification in program or project management (PMI, PgMP, PMP, PRINCE2). PMI or PRINCE2 certification is a plus.

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.

• The base salary range for this role is $120,000- $170,000. When determining your salary, we consider your experience, skills, education, and work location.
• Our total compensation package includes unlimited personal time off, an employee stock purchase plan, and a reward system.
• We also offer medical/dental benefits, and a company matching 401(k) plan for retirement.