Lead Product Manager – Customer Identity Access Management

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Humana’s Product organization is seeking a Lead Product Manager to drive the strategy, development, and optimization of the Customer Identity Access Management Platform (CIAM). In this role, you will serve as a key product leader responsible for driving modernization of authentication, authorization, identity lifecycle management, and compliance frameworks across member, provider, and associate experiences.

In this role you’ll partner closely with Engineering, Security, Compliance, Digital, and Platform teams to deliver secure, seamless, friction‑resistant identity experiences—all while ensuring regulatory adherence (HIPAA, NIST, CMMC, CMS, etc.). You will champion zero‑trust principles, platform thinking, and scalable identity services that support multi-channel digital transformation.

Key Responsibilities:

Product Strategy & Vision

• Collaboratively design the multi‑year product strategy and vision for enterprise IAM, including CIAM, workforce IAM, authentication, authorization, credential management, and identity governance.

• Translate long-term business and security needs into actionable roadmaps, OKRs, and measurable outcomes.

• Champion zero trust, least privilege, and modern identity standards across the organization.

Product Delivery & Execution

• Lead cross-functional product development from concept to launch—including requirements, backlog management, feature prioritization, and release planning.

• Work closely with Engineering to define technical capabilities such as MFA, SSO, passwordless authentication, identity proofing, session management, RBAC/ABAC, and governance workflows.

• Partner with security architecture teams to ensure alignment to NIST, CIS, SOC2, HIPAA, and internal risk frameworks.

• Develop detailed acceptance criteria, user stories, and epics in Agile/Scrum or SAFe environments.

Cross-Functional Leadership

• Serve as a voice for IAM across enterprise stakeholders including Security, Compliance, Digital, Member Experience, Provider Experience, and Data Platforms.

• Facilitate alignment between enterprise identity strategy and line-of-business initiatives (e.g., digital onboarding, omni-channel experiences, self-service, and data platforms).

• Collaboratively communicate roadmap updates, outcomes, value realization, and risk posture to senior leadership.

Data, Insights, and Value Realization

• Define platform-level KPIs for IAM including authentication success rates, MFA enrollment/usage, account recovery success rates, fraud reduction, and identity-driven experience outcomes.

• Use analytics, research, NPS/CSAT, friction heatmaps, and A/B testing to optimize identity flows.

Quantify business and security impact through metrics, experiments, and value realization frameworks.

Use your skills to make an impact
 

Required Qualifications

Product Management Expertise

• 5+ years of product management experience; at least 2 years focused specifically on IAM, CIAM, Security, or related platform domains.

• Strong experience driving platform capabilities at enterprise scale.

• Demonstrated ability to manage complex technical products with multiple stakeholders.

Identity & Security Technical Skills

• In-depth knowledge of IAM concepts including:

  • Authentication & MFA (including passwordless)

  • Authorization (RBAC, ABAC, PBAC)

  • Identity Lifecycle Management

  • SSO, SAML, OAuth2, OIDC

  • Directory services and identity stores

  • Identity proofing and verification workflows

  • Fraud prevention and risk-based authentication

• Understanding of zero-trust frameworks and modern identity architecture.

• Experience with leading IAM platforms such as Okta, Auth0, ForgeRock, Azure AD/B2C, Ping, or similar.

Compliance & Risk Management Skills

• Familiarity with regulatory and security frameworks, including:

  • HIPAA

  • CMS/Medicare regulations

  • NIST 800‑63

  • SOC2

  • CCPA/GDPR

  • PCI

• Ability to translate regulatory requirements into product features and governance controls.

Leadership & Communication

• Proven ability to lead cross-functional teams and influence without authority.

• Strong executive communication skills—able to articulate complex identity topics to non‑technical stakeholders.

• Experience presenting roadmaps, risks, and product outcomes to senior leadership.

Humana Perks:      

Full time associates enjoy:   

• Medical, Dental, Vision and a variety of other supplemental insurances   

• Paid time off (PTO) & Paid Holidays 

• 401(k) retirement savings plan

• Tuition reimbursement and/or scholarships for qualifying dependent children

• And much more!  

Social Security Task:

Alert: Humana values personal identity protection.  Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file.  When required, an email will be sent from [email protected] with instructions to add the information into the application at Humana’s secure website.  

Virtual Pre-Screen:

As part of our hiring process for this opportunity, we will be using exciting virtual pre-screen technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected for a virtual pre-screen, you will receive an email and text correspondence inviting you to participate in a HireVue interview.  In this virtual pre-screen, you will receive a set of questions to answer. You should anticipate this virtual pre-screen to take about 10-15 minutes.

Work at Home Requirements To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$126,300 - $173,700 per year

 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 07-03-2026
About us
 About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.