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As the Lead Fulfillment Pharmacist, oversee pharmacy operations, manage a team of pharmacists, ensure compliance, enhance patient experience, and improve workflows.
Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients, including one in every county in the United States, and in 98% of primary care deserts.
Ro has been recognized as a Fortune Best Workplace in New York and Health Care for four consecutive years (2021-2024). In 2023, Ro was also named Best Workplace for Parents for the third year in a row. In 2022, Ro was listed as a CNBC Disruptor 50.
As the Lead Fulfillment Pharmacist, you will help oversee our daily pharmacy fulfillment operations. This role is responsible for managing a team of fulfillment pharmacists and ensuring all prescription and non-prescription orders are processed accurately, efficiently, and in full compliance with applicable regulations and company procedures.
You will lead pharmacist training, coaching, and performance oversight, and foster a culture rooted in operational excellence, continuous improvement, and patient safety. Your expertise will drive workflow optimization, support audit readiness, and contribute to process innovation in collaboration with cross-functional partners such as Compliance, Quality, and Operations. This position reports directly to the Pharmacist in Charge and plays a critical leadership role in ensuring the delivery of high-quality care to patients across the country.
This posting is for our location in Romeoville, Illinois. This hire is for a full time role.
What You'll Do:
- Oversee and participate in the processing, verification, and fulfillment of prescription and non-prescription medication orders with a high degree of accuracy and compliance
- Provide clinical review and intervention as necessary, working directly with prescribing providers and care teams to ensure appropriate therapy
- Lead and support a team of fulfillment pharmacists through coaching, training, performance management, and professional development
- Support scheduling and staffing needs to ensure appropriate shift coverage and workflow continuity
- Collaborate cross-functionally with engineering, product, operations, compliance, and quality teams to improve pharmacy workflows and technology systems
- Drive continuous improvement initiatives to enhance operational efficiency, safety, and the patient experience
- Participate in internal audits, inspection readiness activities, and ensure compliance with all standard operating procedures (SOPs) and regulatory requirements
- Foster a high-performing, patient-first culture that prioritizes accuracy, accountability, and team collaboration
- Support additional operational tasks and responsibilities as assigned by pharmacy leadership
What You'll Bring to the Team:
- Bachelor of Science in Pharmacy (B.S. Pharm) or Doctor of Pharmacy (PharmD) from an accredited college of pharmacy
- Active and unrestricted Illinois Pharmacist License in good standing
- Additional state licenses are a plus but not required
- Minimum of 3–5 years of experience in a mail-order/retail pharmacy, with at least 1–2 years in a leadership or supervisory role
- Ability to work full-time (40 hours/week) with rotating weekend shifts in a fast-paced, high-volume mail order pharmacy environment
- Demonstrated leadership ability with experience coaching or managing pharmacy professionals in a fulfillment or clinical setting
- Deep empathy, patience, and professionalism when supporting patients and team members alike
- Proven capacity to think critically, make sound decisions under pressure, and operate with autonomy
- Meticulous attention to detail and strong organizational skills to ensure accuracy, compliance, and safety
- A proactive, solutions-oriented mindset with a drive to improve systems and implement meaningful change
- Excellent verbal and written communication skills, and a collaborative spirit that thrives in cross-functional environments
Schedule & Availability:
- While we strive to maintain consistent schedules, flexibility is required, as your scheduled workdays may occasionally shift to help cover holidays, team PTO, or other staffing needs
- Advanced notice of at least two weeks will be provided for any changes to the regular schedule
- Please note that shift structures may be adjusted in the future based on evolving business needs
We've Got You Covered:
- Full medical, dental, and vision insurance + OneMedical membership
- Healthcare and Dependent Care FSA
- 401(k) with company match
- Flexible PTO
- Wellbeing + Learning & Growth reimbursements
- Paid parental leave + Fertility benefits
- Pet insurance
- Student loan refinancing
- Virtual resources for mindfulness, counseling, and fitness
The base salary for new hires in this position is $140,000, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills, and experience. These considerations may cause your compensation to vary.
At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.
See our California Privacy Policy here.
Top Skills
Compliance
Healthcare Technology
Leadership
Pharmacy Operations
Quality Assurance
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