Lead Infrastructure Engineer- Site Reliability Engineer

About this role:
Wells Fargo is seeking a Lead Infrastructure Engineer to join the Workplace Technology End User Compute Platform Operations Team. This role will be instrumental in shaping and leading a high-performing operations team, working closely with product owners and principal engineers to deliver a scalable, secure, modern desktop and mobility platform across the enterprise.
In this role, you will:

• Support & troubleshoot operating system, network, infrastructure and application related issues.
• Manage and optimize device provisioning workflows with Autopilot, Intune, and SCCM, analyzing system & deployment logs to identify root causes or implement corrective actions.
• Support large-scale enterprise desktop migrations on all environment such as virtual, physical and cloud.
• Collaborate with security teams to integrate endpoint protection products - CrowdStrike, Defender, Symantec Endpoint Protection and BitLocker.
• Collaborate with secure network teams when issues arise with compute + VPN, proxy, and firewall-related issues impacting endpoint performance.
• Configure and manage device policies, conditional access, and compliance using a variety of tools including Intune, Entra and GPO.
• Use SRE principles to monitor and analyze endpoint performance and user experience via Aternity, ThousandEyes, Prometheus, Splunk, Graph and KQL.
• Develop and maintain manual & automation scripts using PowerShell, Python and Ansible.
• Implement self-healing and telemetry-based alerting mechanisms for proactive issue resolution.
• Lead operational support and continuous improvement initiatives for enterprise desktop and mobility platforms.
• Collaborate with engineering and architecture teams to design and implement efficient platform support strategies.
• Drive the transition of the enterprise device fleet to modern cloud-managed endpoints.
• Oversee the deployment, configuration, support and lifecycle of:
  • Windows 11 physical devices
  • Apple macOS devices
  • iOS and Android mobile devices
  • Windows 365 Cloud PCs
  • Citrix & VMware virtual desktops
• Ensure platform reliability, performance, and security across hybrid, remote, and in-office environments.

Required Qualifications:

• 5+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 5+ years of enterprise desktop engineering experience with Windows 10/11 & Apple OSX
• 5+ years of enterprise operations for mobile iPhone & Android devices & operating systems
• Proven experience in maintaining on-prem, PaaS & SaaS compute infrastructure used for enterprise endpoint management
• Enterprise expertise or familiarity with scripting or programming in languages such as Python, Bash, PowerShell, C#, .NET, Java, YAML or similar
• Hands-on experience managing compute in Microsoft Azure, Entra, Intune, SCCM
• Hands on experience using the following environments, products and technologies: Aternity, 1K Eyes, Prometheus, Graph, KQL, Splunk, Google Cloud, Global Protect, Broadcom WSS, CrowdStrike, Defender, Symantec Endpoint Protection, BitLocker, SecureDoc WinMagic
• Proficient in reading, deciphering and using diagnostic logs as a mean of troubleshooting

Desired Qualifications:

• Strong leadership and collaboration skills with cross-functional teams
• Possesses core Site Reliability Engineering skills
• Enterprise support on virtualization desktops such as Citrix & Windows 365 Cloud PCs
• Familiarity with mobile device management (MDM)

Job Expectations:

• 24X7 rotated on call. Some nights and weekends may be necessary.

Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$119,000.00 - $224,000.00
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:
31 Jul 2025
* Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.