Lead Digital Technical Specialist

Career Area:
Technology, Digital and Data
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Caterpillar is seeking a Lead Digital Technical Specialist to responsible for process ownership and dealer engagement in support the development of a Caterpillar Enterprise Resource Platform (ERP) template for our Caterpillar Dealers. The Caterpillar ERP product will be built using Microsoft Dynamics 365 and aiming to improve dealer operations, enhance customer experience, and integrate modern digital capabilities.
The Caterpillar ERP template seeks to transform our operations by providing our Dealers with a modern ERP that will drive operational efficiencies and effectiveness for their business.
What You Will Do:

• Partner with Caterpillar Process and Product Build Teams, Microsoft, and our Systems Implementation Partners to define specific requirements for the Microsoft Dynamics 365 ERP tailored for our industry.
• Collaborate with Caterpillar, Caterpillar Dealers, and business stakeholders to elicit, analyze, and document complex business processes and requirements, translating them into actionable specifications
• Act as the Voice of the Dealer throughout the development process, ensuring the requirements from our stakeholders and end-users are incorporated in the ERP product along with product roadmap prioritization
• Participates in Dealer Journey Mapping activities with Dealers
• Participates with Dealers on deployment preparations and readiness
• Provides Dealer ERP Subject Matter expertise, consultation, and support .
• Supports CIO engagement and Enterprise Agenda advocacy on Digital and IT project impacting dealers.
• Depending on nature of problems, expected to recommend possible solutions and alternatives.
• Provides Dealer Ecosystem support and management .
• Employee may also be responsible for performing other job duties occasionally as assigned.

What You Will Have:
Customer & Stakeholder Focus:

• Work with stakeholders to define requirements for new or improved systems.
• Facilitates a culture of continuous improvement
• Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement.
• Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives.

Effective Communications:

• Document requirements in a clear and concise manner, ensuring that they are understood by all stakeholders.
• Communicates well on all levels of the organization.
• Demonstrates both empathy and assertiveness with both internal and external parties.
• Provides informational content and training sessions with business partners, customers or end users.

Systems Thinking:

• Look for opportunities to optimize processes, automate tasks, and increase productivity.
• Propose solutions to address identified issues, including process changes, technology implementations, or new systems.
• Applies knowledge of personalities and team dynamics to solve problems and facilitate change.
• Selects and presents application design or configuration alternatives of small to medium complexity.
• Assists in reviewing and documenting tasks, activities, deliverables and key concerns of technical design.

Technical Troubleshooting:

• Experience in testing and troubleshooting systems, preferably ERP systems
• Provides support to resolve technical issues with business partners, customers or end users.
• Creates trouble reports for all issues found and reviews solutions for completeness and correctness
• Emphasizes the business impact of failure and the criticality and timing of needed resolution so that problems can be avoided in the future.

Top Candidates may also have:

• A college or university degree in Computer Science, Software Engineering, or Information Management, or certification that is equivalent.
• Extensive program and project management experience working with software engineering or system integration teams.
• Working knowledge of ERP systems such as Microsoft or SAP.
• Experience in business analysis and use of business process modeling tools.
• Preferred background in CAT Dealer Operations, or System Integrations and Data.
• Preferred understanding of CAT dealer operations, and / or experience with Dealer facing applications and Integrations.

Summary Pay Range:
$126,000.00 - $189,000.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

* These benefits also apply to part-time employees
Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.
Posting Dates:
June 11, 2025 - June 22, 2025
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities.
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