Lead Digital Product Manager

Job Summary:

The Lead Digital Product Manager drives and aligns digital product vision, strategy, and development. This role champions key digital product management initiatives that move the needle for the digital product management team and the company, and requires experience with enterprise architecture, big data technologies, product management skill set, and a roll-up-your-sleeves, entrepreneurial approach.

Essential Functions:

• Align digital product strategy to CareSource prioritized market opportunities
• Translate digital product business strategies into roadmaps and manage execution of initiatives to support the overall strategy
• Ensure product success from ideation to launch and beyond
• Direct involvement in all stages of the product life cycle to foster a deep understanding of market opportunities and customer needs within the industry
• Deliver customer-centric experience showing proven success in ownership, bias for action, and thinking big
• Effectively prioritize initiatives, existing versus new customer segments and between features, architectural improvements, and operational excellence
• Build strong business cases, managing high-growth, successful product launches, and driving customer success
• Define and communicate the vision, business goals, and strategies to effectively align teams
• Determine metrics to measure progress and to advance team performance and product success
• Develop the product roadmap, working with technical stakeholders to come up with the feature distribution sequence
• Effectively communicate requirements, epics, and stories to ensure schedules are followed with considerations for new short-term requirements and their effects on long-term plans
• Constantly coordinate with business stakeholders to drive growth in the company’s market share
• Create and develop products that not only address unmet customer needs and incorporate market trends, but products users will also love
• Identify and anticipate new and emerging opportunities by staying updated with trends, industry standards, and evolving market and customer needs
• Monitor product backlog, optimize existing processes, define new processes, and encourage best practices
• Lead teams through design, development, testing, and distribution of major products and features
• Guide and collaborate with teams through changes and iterations to be made to already distributed products
• Proactively identify, manage, and mitigate risks including implementing mitigation strategies and communicating/escalating to key stakeholders
• Leverage Human Centered Design and Design Thinking principles to facilitate putting our members and providers at the center of our work
• Track individual product performance by offering, market segment, etc., and recommend modifications/enhancements as needed
• Execute the activities required to support the development of short and long-term strategic product design plans for Product, Market, Sales, and overall growth and profitability objectives
• Assist in the tasks to support the established budgets, timelines (milestones) and task schedules
• Assist in development of reports as required by external governing bodies and internal stakeholders
• Perform any other job duties as requested

Education and Experience:

• Bachelor of Arts/Science degree in Marketing, IT, Business, Communication Finance, or health care field, or other related field, or equivalent years of relevant work experience is required
• Minimum of ten (10) years of progressive product management, development, and/or market strategy experience is required
• Experience in digital strategy, digital design customer facing solutions (web, mobile) and digital/IT development processes is required
• Healthcare insurance industry experience is highly preferred
• Familiarity of the healthcare/managed care field and knowledge of government program products is preferred

Competencies, Knowledge and Skills:

• Proficiency with Microsoft Office products
• Commitment to the mission and values of the CareSource Family of Companies
• Demonstrated technical product management skills: discovery, development, delivery, and measurement
• Display a customer service, Customer (Member/Provider) Obsession
• Ability to participate in technical evaluations and conduct research & development in emerging technologies
• Demonstrated strong analysis, organizational, and analytic skills
• Strong interpersonal skills including excellent written and verbal communication skills; listening and critical thinking; presentation skills, facilitation skills
• Ability to establish effective working relationships with stakeholders at all different levels
• Ability to effectively prioritize and execute tasks while working both independently and in a team-oriented, collaborative environment
• Effective planning, negotiating, and influencing skillset
• Ability to actively gather appropriate level of participation and input to decision-making and foster it within teams

Licensure and Certification:

• None

Working Conditions:

• General office environment; may be required to sit or stand for extended periods of time
• Ability to travel as required by the needs of the business

Compensation Range:

CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary):

Organization Level Competencies

• Fostering a Collaborative Workplace Culture

• Cultivate Partnerships

• Develop Self and Others

• Drive Execution

• Influence Others

• Pursue Personal Excellence

• Understand the Business