Lead the design of user experiences for conversational AI across channels, optimizing for clarity and user engagement while aligning with business goals.
We are seeking a Conversational AI UX Designer to lead the design and optimization of end-to-end user experiences across conversational channels, including chat, voice, SMS, email, and emerging messaging platforms. This role combines UX design, conversation design, and AI prompt engineering to create natural, effective, and brand-aligned interactions that delight users while meeting business goals.
The ideal candidate is equal parts designer, strategist, and storyteller, with experience creating usable, intuitive, and emotionally intelligent conversational flows.
Responsibilities:
- Customer Experience Strategy: Engage with clients to understand their business goals, customer personas, and resolution paths
- Prompt Design & Optimization: Write, test, and refine AI prompts and system instructions to optimize clarity, tone, and model performance across different channels.
- Tone & Voice Governance: Define tone of voice guidelines, ensuring consistency with brand standards while adapting for channel (chat vs. SMS vs. voice).
- Multi-Intent & Context Handling: Design experiences that gracefully handle multi-intent queries, context switching, and proactive interactions.
- Analytics & Iteration: Partner with analytics teams to monitor live performance (containment, abandonment, sentiment) and use insights to continuously improve conversation flows.
- Documentation: Maintain libraries of reusable conversation patterns, error handling scripts, and test scorecards for internal consistency.
Requirements:
- Experience in Conversational AI: 2–4 years of experience designing AI Agents (voice, chat, email, and messaging) that balance user needs with technical requirements.
- Prompt Engineering & LLM Familiarity: Understanding how large language models work and how to optimize prompts with examples, context, and constraints.
- Domain Expertise (Nice to Have): Experience designing conversational experiences in regulated industries such as airlines, financial services, healthcare, or retail.
- Scalability & Frameworks: Proven ability to design reusable frameworks, templates, and scalable patterns for enterprise-grade deployments.
- Prototyping & Innovation: Experience creating multiple demos or prototypes showcasing cutting-edge capabilities of agentic AI.
- Communication Skills: Exceptional written and verbal communication skills, with the ability to convey technical requirements and design decisions to internal and external stakeholders.
Disclaimer: For all United States-based applicants, please note that Netomi participates in E-Verify for the purpose of work authorization. More information on E-verify can be found here and here.
Top Skills
Ai Prompt Engineering
Analytics
Conversational Ai
Large Language Models
Ux Design
Similar Jobs
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
The Sr. Director is responsible for developing and executing scientific communication strategies in oncology, collaborating with stakeholders, leading financial management of projects, and ensuring alignment of messaging across teams.
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
The Customer Success Manager will enhance customers' operations using IoT solutions, facilitate success plans, and collaborate across departments to drive customer satisfaction and efficiency.
Cloud • Security • Software • Cybersecurity • Automation
The Engineering Manager for Fulfillment leads a globally distributed team, developing self-service fulfillment infrastructure, improving buyer experience, and ensuring engineering productivity while maintaining technical fluency.
Top Skills:
CSSHTMLJavaScriptReactRuby On RailsVue
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
