Lead Benefits Specialist

Information Security Responsibilities

• Promote and enforce awareness of key information security practices, including acceptable use of information assets, malware protection, and password security protocols
• Identify, assess, and report security risks, focusing on how these risks impact the confidentiality, integrity, and availability of information assets
• Understand and evaluate how data is stored, processed, or transmitted, ensuring compliance with data privacy and protection standards (GDPR, CCPA, etc.)
• Ensure data protection measures are integrated throughout the information lifecycle to safeguard sensitive information

Role and Responsibilities

• Administer the day-to-day operations of Bounteous' benefit programs in accordance with plan documents and applicable state and federal regulations
• Manage and administer leaves of absence in coordination with external vendors and the payroll team
• Oversee relationships with benefits vendors and outsourced administrators to ensure adherence to established processes, service level agreements, and timely resolution of participant issues
• Provide guidance and support to People & Culture Partners and employees, serving as a trusted resource on benefits-related matters
• Liaise with insurers, vendors, employees, and the People Experience team to resolve issues and maintain strong, collaborative working relationships
• Partner with HRIS, payroll, and external vendors to resolve data integrity issues and conduct periodic audits to ensure ongoing compliance
• Manage ACA reporting requirements, including preparation and issuance of 1095-C forms
• Respond promptly to inquiries in the benefits mailbox by thoroughly researching issues and providing clear, accurate guidance to employees
• Develop and deliver benefits and well-being communications, including quarterly newsletters, intranet content, and open enrollment materials
• Support the implementation of new benefit programs, vendor transitions, and the integration of acquired organizations into company benefit plans
• Participate in benefits and People & Culture initiatives to improve processes, reduce manual effort, and increase operational efficiency
• Transmit benefits data to vendors, conduct quarterly audits, and oversee the invoicing and reconciliation process

Preferred Qualifications

• 4-6 years of benefits administration experience across the Americas (United States experience required)
• Demonstrated critical thinking skills with the ability to analyze complex benefits issues, identify root causes, and develop effective solutions aligned with company policies and compliance requirements
• Strong emotional intelligence, with the ability to navigate sensitive employee situations with empathy, discretion, and professionalism while fostering trust and positive engagement
• Ability to balance data-driven decision-making with human impact, ensuring both compliance and employee well-being
• Proven problem-solving skills with the ability to anticipate challenges and recommend proactive strategies for benefits administration
• Excellent verbal and written communication skills
• Ability to interact effectively with all levels of staff using strong interpersonal skills
• Superior organizational skills with a results-focused mindset, strong execution, and attention to detail
• Self-motivated and adaptable, thriving in a fast-paced, entrepreneurial environment
• Strong desire to learn and grow