Lead Account Manager

Job Title: Lead Account Manager
Location: Remote, US
Department: Customer Success
Type: Full-Time
Experience: 5+ Years
Salary Range: $150,000 - $160,000 (+ Variable Bonus, Equity, Benefits)
Core Hours: 9 AM - 1 PM PST / 12 - 4 PM EST

About tvScientific

tvScientific is the first and only CTV advertising platform purpose-built for performance marketers. We leverage massive data and cutting-edge science to automate and optimize TV advertising to drive business outcomes. Our solution combines media buying, optimization, measurement, and attribution in one, efficient platform. Our platform is built by industry leaders with a long history in programmatic advertising, digital media, and ad verification who have now purpose-built a CTV performance platform advertisers can trust to grow their business.

Role Summary

As a Team Lead for Account Management you'll help guide a small group of Account Managers focused on campaign execution, client retention, and account growth. This is a hands-on role where you’ll stay close to the work, support the team with escalations and daily blockers, and make sure clients are seeing value. You’ll also manage the performance of your team, help them grow, and ensure we’re delivering consistently across accounts.

This role is ideal for a strong Senior Account Manager who’s ready to step into people management while still staying in the weeds with clients and campaigns.

What You'll Do

• Jump in to support your Account Managers on daily campaign management, client calls, and escalations
• Monitor client health, flag risks early, and drive renewal and upsell conversations
• Review campaign performance, help troubleshoot issues, and guide optimization plans
• Run weekly 1:1s and team check-ins, provide coaching, and unblock day-to-day execution
• Help set up account plans and prep for QBRs, pitch decks, and strategy docs
• Coordinate with Sales, AdOps, and Performance Strategy to align on goals and deliverables
• QA campaign launches or new initiatives before they go out the door
• Keep tabs on team workload and capacity—redistribute or reprioritize as needed
• Document and roll out best practices for campaign execution and client communication
• Track individual and team KPIs, provide regular feedback, and support performance reviews
• Onboard new Account Managers and help with training sessions or playbook creation
• Communicate key account updates and team issues to leadership

You’ll Be Successful in This Role if You Have/Are

• 5+ years of experience in Account Management or Customer Success, ideally in adtech or digital media
• Strong client-facing skills—comfortable running calls, managing tough conversations, and solving problems
• Experience managing multiple accounts and campaigns with lots of moving parts
• Solid understanding of campaign performance metrics and optimization tactics
• Comfortable giving and receiving feedback—both with clients and teammates
• Organized, proactive, and calm under pressure
• Experience mentoring or informally managing others is a plus
• Bachelor’s degree or equivalent experience

You May Also Have

• Experience managing people directly
• Worked with enterprise clients or large budgets
• Familiarity with DSPs, CTV platforms, or programmatic tools
• Digital ad certifications (IAB, Google, etc.)

Culture and Benefits

At tvScientific we believe people do their best work when they feel challenged and engaged by their day to day responsibilities, when they’re surrounded by smart, hard working people, and when they have a healthy work life balance. Our company culture and benefits package reflects these beliefs.

• Full health, dental, and vision insurance - up to 95% funded by the company for employees.
• Employee stock option program.
• Company-sponsored retirement plan with a matching contribution program through Fidelity Investments.
• 12 annual paid holidays (including 2 flexible days).
• Generous PTO policy (get your work done and take the time you need).
• A remote-first environment that allows employees flexibility to work from most places in the US.

As tvScientists We Are...

• Big Thinkers: We believe in setting audacious goals and envisioning transformative change.
• Radically Transparent: We value transparency in all aspects of our business. We foster a culture of open communication, honesty, and accountability.
• Performance-obsessed: We are passionate about achieving exceptional results. We strive for excellence in everything we do and set high standards for ourselves.
• Data-driven: We embrace the power of data, science, and technology as crucial drivers of our success.
• Trust Builders: We prioritize building and nurturing trust with our stakeholders. We understand that trust is the foundation of successful relationships and business partnerships. Through our actions, integrity, and commitment to delivering on promises.
• Forever Students: Challenge assumptions to look for solutions. We create a safe environment for experiments and risk-taking by our customers and employees.

tvScientific is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. tvScientific is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.