L3 Application Support Engineer

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.

Itron gives its customers the power to be flexible and make intelligent decisions with managing their energy solutions. As a Technical Support Engineer, you will provide support to our customers for diagnosing, reproducing, and resolving Itron related incidents. You will mentor technical support engineers in relation to troubleshooting methodologies and product knowledge. You will troubleshoot the Itron platform in multiple types of environments and take ownership of problem isolation and resolution. To be successful in this role, you must be a motivated self-starter, be committed to ongoing self-education, possess strong communication skills and have excellent technical problem-solving skills.

Skills & Qualifications

• 5+ years of experience in a technical support position supporting enterprise products: preferably with direct experience supporting networking, security, and/or wireless technology companies

• 2+ years of experience working with UNIX/Linux, scripting is a plus

• 2+ years of experience working with Java based applications

• 2+ years of experience with client/server applications and relational databases understand schemas, database structures and ability to write SQL queries

• 1+  year of experience with networking, understanding of packet flows and TCP session establishment

• Experience with SOAP / Web Services

• Experience with RF networking

• Ability to create knowledge and support articles that enhance customer and peer knowledge of the technology

• Strong troubleshooting skills

• Strong communication skills with customers, as well with internal cross-functional teams

• Experience in supporting software enterprise environments

• Ability to work collaboratively with cross-functional teams in operations, project management and engineering to ensure customer satisfaction

• High caliber, high energy personality who loves excelling in a corporate environment

• Become an expert in using Itron applications and develop understanding of how the applications function and integrate with each other

• Manage incidents in the incident management tracking system throughout the case lifecycle

• Time management skills and the ability to prioritize.

• Proven record of putting the customer first, going the extra mile, and doing what is right

• Ability to mentor/coach technical support engineers

Education: This position requires a two or four year college technical degree or comparable experience.

Liberty Lake, WA: The base salary is $75,000 - $148,000. San Jose, CA: The base salary is $100,000 - $188,000.

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Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!
The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience.
Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email [email protected].

Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: www.itron.com