L&D Experience Designer

L&D Experience Designer, People Operations (Remote)

Full-Time, Remote / Salary, Exempt / Includes Benefits, PTO, Flexible Schedule, Equity

Steno is growing! We're looking for an L&D Experience Designer to focus on creating meaningful, informative, and engaging content with staying power, and to scale up our onboarding and career development programs as we continue to revolutionize the litigation technology industry. We’re a diverse team from all over the country (and beyond) and we’re crazy about redefining the boundaries of an outdated industry. 

In this role, you will report to the VP of People Operations and will contribute to the design, development, and delivery of learning programs that enable employees for fast growth. You will contribute to our bespoke content and onboarding experience, create engaging learning content across multiple systems, and partner with subject matter experts company-wide to translate complex information into intuitive solutions. You will also play an essential role in measuring learning effectiveness and continuously improving our talent onboarding and development strategy, ensuring that team members have the knowledge and skills to excel in their roles and beyond.

Who are you?

We're looking for a passionate, strategic, forward-thinking learning professional who excels at content creation and instructional design, and is proficient at collaboration - not just with their own team, but also cross-functionally with internal stakeholders across an organization. This role serves as a key architect of our onboarding and learning ecosystem, designing content and experiences that drive business outcomes, and translating business needs into impactful learning solutions.

If you're looking for a company that offers support, guidance, an abundance of killer giphys, and unlimited potential to grow into your best self, we'd love to have you too.

On a regular basis you will

• Design and partner with stakeholders to develop comprehensive onboarding content and curricula for new hires across departments and levels, ensuring consistent, engaging experiences that accelerate time-to-productivity.
• Create impactful, memorable learning content in multiple formats (e-learning modules, videos, job aids, facilitator guides, microlearning) using modern instructional design methodologies and adult learning principles.
• Conduct regular learning needs assessments and collaborate with department leaders to identify skill gaps and design targeted learning interventions that support business objectives.
• Build and maintain a scalable learning content library, including process documentation, training resources, and contribute to the content and management of our knowledge base.
• Implement learning measurement strategies, analyzing completion rates, assessment scores, qualitative surveys, and performance data to demonstrate ROI and drive continuous improvement.
• Contribute to and help operationalize manager enablement initiatives, designing and delivering training that builds coaching and performance management capabilities across the organization.
• Partner with cross-functional teams to develop role-specific training programs, ensuring learning solutions align with operational workflows and compliance requirements.
• Evaluate and leverage learning technologies and tools (LMS, authoring tools, video platforms) to enhance content delivery and learner engagement.
• Maintain brand consistency across all learning materials and ensure accessibility standards are met for inclusive learning experiences.
• Support culture-building initiatives through learning programs that reinforce company values and promote belonging.

You're gonna crush it if

• You have 5+ years of experience in learning and development, instructional design, or talent development, with demonstrated progression in scope and complexity. Experience in high-growth or remote-first environments is a strong plus.
• You have a portfolio showcasing diverse learning content you've designed and developed, with measurable impact on business or performance outcomes.
• You are highly skilled in instructional design models and apply adult learning theory to create learner-centered experiences.
• You are proficient with learning technologies and authoring tools (e.g., Articulate 360, Canva, LMS platforms) and can quickly adapt to new technologies.
• You are a strategic thinker who can translate business challenges into learning solutions and articulate the "why" behind design decisions.
• You have exceptional project management skills, managing multiple concurrent initiatives with competing deadlines while maintaining quality standards.
• You are a collaborative partner who can influence stakeholders at all levels, manage up effectively, and build consensus around learning strategies.
• You demonstrate strong facilitation and presentation skills, you are comfortable delivering live training and representing the learning function company-wide.
• You are data-driven, using metrics and feedback to iterate on learning programs and demonstrate value to leadership.
• You exemplify amazing people skills and professionalism, and exercise solid judgment when balancing learner needs with business priorities.
• You are a willing and able learner yourself. You need to be a sponge and have a track record of having learned technical subjects and translated them to various learning audiences. 

Compensation & Benefits

• Salary - $85k - $115k
• Health, Vision, & Dental Benefits - low-cost health plans that free up mind space and unlock our employees' best work
• Wellness/Mental Health - shared benefits to be used among employees & families
• Flexible Paid Time Off - allowing employees to find balance in their lives
• Options of Equity - we know our success is nothing without our team
• Access to a company-provided 401(k) account
• A home office setup and a monthly stipend to offset internet and phone costs

Our Team

The People Operations team works directly with leadership to promote Steno's values, enhance Steno's culture, and foster a working environment that demonstrates our commitment to and investment in people. We care deeply about employee experience, and we lead the way to ensure Steno's most important policies and philosophies come to life. In doing so, we promote the personal and professional development of all Steno employees and our company as a whole, and we have a direct impact on making our team feel supported so they can drive our business forward.

About Steno

• Founded in 2018 and growing fast!
• Values: be highly reliable, constantly innovate, operate with a hospitality mindset
• Diverse backgrounds welcome! Steno employees have a unique blend of legal, technology, operations and finance experience.
• We are revolutionizing litigation technology
• • Flexible deferred payment options (e.g. DelayPay)
  • Cutting edge technology - unique products and integrations to maximize the output of legal professionals
  • White glove, and tech-enabled concierge customer service that our clients rave about

Application Information

• Steno is an equal opportunity employer and does not discriminate based on any characteristics that are protected under the law. All employment decisions are based on qualifications, merit, and business needs.
• Applicants requesting an accommodation should contact us at [email protected].
• Steno personnel will always have either a steno.com email address or will contact you via Rippling Recruiting. Act with caution if asked for personal information. Background checks, for example, are only conducted after an offer is extended.
• Applicants should receive a confirmation email immediately after applying. If not, check your email spam and approve the sender.
• Information provided to Steno, such as professional credentials and skills, educational and work history, and other application information, is collected and stored in our system, but we never disclose or sell your personal information.