Lead end-to-end KYC/KYB onboarding, monitoring, remediation, ownership mapping, and documentation reviews for complex hospitality entities. Manage an independent caseload, investigate layered ownership and franchise structures, report onboarding status, explain compliance requirements to stakeholders, and collaborate with Legal, Compliance, Sales, Risk, and Technology teams on global workflow improvements.
About the Role
Maleda Tech is hiring three KYC/KYB Operations Leads to support onboarding, ongoing monitoring, and remediation efforts for legal entity partners in the hotel and hospitality space. This is a high-autonomy role suited to someone who can self-manage an entire vertical of work - independent hotels, hotel groups, management companies, and franchise arrangements - which typically involve layered ownership structures, beneficial ownership chains, and multi-property or multi-brand licensing relationships.
You'll work closely with compliance, legal, sales, and market-facing teams globally, and be a primary point of contact for internal stakeholders navigating KYC/KYB requirements for hospitality partners.
Key Responsibilities- Conduct end-to-end KYC/KYB reviews for hotel and hospitality entities, including business verification, ownership identification, and signatory authority checks
- Handle complex cases involving hotel groups, management companies, and franchise structures, including escalation support
- Conduct periodic reviews of existing hotel partners to ensure ongoing compliance with AML, CTF, and KYC regulations
- Investigate and map ownership structures for entities with layered or non-obvious organizational relationships
- Prepare and manage documentation packets (including e-signature workflows) for partner onboarding
- Monitor onboarding dashboards and provide stakeholders with clear, regular status reporting
- Communicate directly and confidently with internal business partners (including sales-facing teams) to explain compliance requirements and push back on requests that don't meet policy
- Collaborate with technology teams to identify opportunities for process automation and workflow improvement
- Support cross-functional partners (Legal, Compliance, Sales, Risk) to ensure smooth onboarding and review cycles
- Operate flexibly across time zones as part of a globally distributed team covering US, EMEA, and APAC entities
- 5+ years of overall compliance experience, with at least 2-3 years specifically in KYC/KYB, AML, or financial crime compliance (candidates with more overall experience are welcome to apply)
- Experience onboarding or reviewing complex business entities is strongly preferred; specific hotel/hospitality industry experience is not required
- Comfort working with ambiguous, non-standard organizational structures (franchise models, multi-property ownership, layered beneficial ownership)
- Background in KYC/KYB or onboarding operations preferred; candidates from transaction monitoring or sanctions-only backgrounds are not a fit for this role
- Strong autonomy and self-direction - this role requires managing your own caseload and vertical with minimal oversight, not people management
- Comfort working with global stakeholders across multiple time zones and regions
- Excellent written and verbal English communication skills; additional languages are a plus but not required
- Experience with e-signature/document workflow tools (e.g., DocuSign) is a plus
- SQL or reporting tool experience is a plus, not required
- Comfort adopting new tools and AI-assisted workflows to improve efficiency
- No specific degree required - relevant experience is prioritized over formal education
- Number of Openings: 3
- Start Date: September 22, 2026 (all three positions targeted to start concurrently)
- Engagement Length: 6 months, with potential extension based on performance and business need
- Location: Remote (United States)
- Schedule: 40 hours/week; core collaboration hours approximately 7:00 AM-3:00 PM Pacific, with flexibility to support global stakeholders
- Training: Structured 30-45 day onboarding/training period before transitioning into hospitality-specific casework
- Work Authorization: Must be authorized to work in the U.S.
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