Knowledge Architect

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

Job Description

Your Career

We are seeking an experienced and innovative Knowledge Architect to join the Worldwide Shared Services (WWSS) organization. In this role, you will help us build and quality-assure sales collateral. 

Your Impact

• You will quality-assure sales collateral such as reference architecture guides, user guides, web sites, slidedecks, illustrations, and so on. 

• You will create processes and tools for using LLMs as a collateral-multiplier, e.g., modifying existing documents for different audiences.

• You will create processes and tools for using LLMs to extend quality assurance to materials that currently receive none.

• You will produce public-ready collateral. 

• You will help build tools to aid in the creation and distribution of the collateral.

• You will propose and develop improvements to team efficiencies. 

Qualifications

Your Experience 

• Problem Solving and Communication

  • Expertise in synthesizing technical information and communicating it to disparate audiences

  • Expertise in quality assurance of collateral, including deeming it fit for public consumption

  • Expertise in mentoring peers and refining their communication skills

  • Expertise in technical writing or editing

  • Expertise in acting upon customer feedback

  • Strong analytical and problem-solving skills

• Technical Experience

  • Expertise with using Acrolinx

  • Proficiency in content management systems

  • Familiarity with cloud-computing concepts and administration

  • Familiarity with networking fundamentals

• Workload Management

  • Experience in using project management and problem-resolution tools, such as Asana and Jira

  • Familiarity with CI/CD workflows

• Palo Alto Networks Cybersecurity Apprentice and Cybersecurity Practitioner certifications are a plus

Additional Information

The Team

The WWSS team is dedicated to empowering Palo Alto Networks’ go-to-market teams through innovative solutions and strategic guidance to drive superior outcomes. We strive to equip our teams with the expertise and resources needed to make a meaningful and lasting impact with the customers we serve while achieving sales excellence. 

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $160000 - $220000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.