Know Your Customer Operations - Executive Director

Job Description
North America Wholesale Know Your Cusomter (KYC) Operations (WKO) is searching for an exceptional leader to manage the KYC middle office and production teams, supporting Markets & Platform Sales. As an Executive Director on the KYC leadership team, you will lead a team who is integral to client engagement and the fulfillment of AML/KYC requirements for both new client onboarding and periodic renewals, working closely with clients and sales partners in the Markets & Platform Sales business. You will act as a dynamic leader who can build strong stakeholder relationships, efficiently manage a diverse workload with clear transparency, and communicate complex KYC requirements and process needs effectively. The ideal candidate will also be skilled in building a top-tier client service team, ensuring excellence in all operational aspects.
Job Responsibilities:

• Ensure timely periodic renewal and onboarding of new clients, delivering a seamless client experience
• Develop and execute strategies for process re-engineering and transformation within the KYC function
• Cultivate strong relationships with business partners, desk heads, compliance teams, and other stakeholders to enhance collaboration and support
• Analyze current KYC processes to identify inefficiencies and implement improvements to enhance productivity and quality
• Foster sustainable KYC practitioner skills at the leadership level, instilling habits that emphasize attention to detail and operational excellence
• Coach and elevate the existing team to new heights, attract and retain top talent to strengthen the team, and support robust performance management practices
• Employ a data-driven approach with a relentless focus on improving key performance indicators related to quality, timeliness, and client service
• Spearhead special projects, including remediation efforts and others, as directed by regulators, internal audits, and other authorities

Required qualifications, skills and capabilities:

• Strong client focus and interpersonal leadership, partnership and influencing skills
• Ability to effectively communicate complex policy and operational concepts to both senior management and junior operational staff
• Ability to interpret and apply regulatory and compliance policies and procedures when establishing guidelines, metrics, and processes
• Ability to engineer and enhance operational processes

Preferred qualifications, skills and capabilities:

• Strong understanding of markets products and how it effects AML and KYC considerations
• Significant experiencein securities operations, compliance, audit, or management experience, preferably in Corporate & Investment Banking
• BS/BA Degree; MBA or other graduate degree is a plus
• 10+ years relevant experience in AML/KYC operations management

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.