KEY HOLDER

At Mango we style everything we do with passion. Founded in Barcelona and with presence in over 120 countries, we inspire the world with creativity, innovation and authenticity.

Our multicultural team, is the driving force behind our success, connecting our unique style with people all over the world.

Job Details:

For our new MANGO store at Valley Fair in Santa Clara, California we are currently recruiting for a Full-Time Key Holder to join our team!

Key Responsibilities:

Guarantee the best customer experience within the store providing all the support that customers might need. To achieve this, it will be key to possess good product and fashion knowledge, positive attitude and the will to make customers feel at home.

Ensure that the standards of the shopfloor are spotless: product well replenished and that the store clean, tidy and merchandised in an attractive way in order to maximize sales and offer the experience that our customers deserve. In terms of security standards, either in fitting rooms, stockrooms, shopfloor, or cash desk, they must be adhered to.

While working at the cash desk, Key Holder are expected to process all register transactions in a smooth, efficient, and accurate way to ensure that the last part of the experience in the store is enjoyable and satisfactory for the customer while ensuring that all the policies and procedures are followed strictly.

When working in the stockrooms, Key Holder are expected to participate in all objectives related with operations of the back areas including: delivery, replenishment, transfers in & out, maintenance of the standards of the stockroom, inventories and keeping the area clean, tidy and organized.

Key Holder Responsibilities:

• Open and close the store, ensuring all security procedures are followed. 
• Handle cash management responsibilities, including deposits and safe counts. 
• Lead by example in customer service, sales, and store operations, fostering a positive and productive work environment. 
• Act as the Manager on Duty (MOD), taking charge of store operations, team support, and customer experience during assigned shifts. 
• Drive personal sales performance while actively contributing to team selling and overall store goals. 

Requirements:

• Preferred 1+ years prior work experience in a retail sales environment
• Customer service oriented
• Independent work ethic, time management skills
• Self-motivated with a desire to achieve results and excel individually, and as a team
• High energy, enthusiastic, passionate, and upbeat attitude
• Fosters genuine connection through compassion, empathy, integrity and building trusting relationships
• Strong communication skills
• Ability to adapt – energy and speed
• Computer skills to operate point of sale system is a plus

YOURS BENEFITS:

• As a member of the Mango team, you’ll get a 40% discount on all our lines, so that you’ll always be wearing the latest!

• Insurance Benefit: You only pay a % of the value!

• 401(K) Pension Plan

• Holidays + Wellness Days

• Vacation Days

• Commuter Benefits

• Bonus and/or Commission paid monthly

• At Mango, we invest in your personal and professional development. Access a wide range of training courses, personalized mentoring, continuous development programs and internal promotion opportunities that will drive you toward success.

• Think big! Mango offers you international opportunities in over 120 markets for you to broaden your horizons and grow with us globally.

At Mango, we believe in an inclusive culture where creativity and innovation inspire us to take fashion further, therefore, we are committed to providing equal opportunities for all, valuing each person’s authenticity.