Key Holder (LA)

Key Responsibilities

• Lead by example and provide support to both customers and team members on the sales floor.
• Set the tone for exceptional customer service by leading with professionalism and warmth.
• Support team development through coaching, real time feedback, and encouragement.
• Contribute to a warm, inclusive, and collaborative team environment that reflects our brand values.
• Weld Catbird’s forever jewelry line onto our customers with consistency and care.  
• Maintain a strong product knowledge to educate customers and make thoughtful recommendations in an authentic and engaging way.
• Resolve customer concerns and ensure every experience ends on a positive note.
• Assist with opening and closing procedures.
• Maintain store presentation by restocking, tidying, and supporting merchandising needs as needed.
• Follow safety protocols and company policies to help ensure a safe and respectful store environment.
• Bring strong attention to detail and a sense of ownership to both customer-facing and operational responsibilities.

Our Ideal Candidate

• Prior retail leadership experience.
• Understands the importance of an elevated customer experience, with a passion for creating meaningful, lasting connections.
• Naturally warm and personable demeanor. Comfortable initiating conversations and engaging authentically with customers.
• Strong alignment with brand values and a genuine interest in the product and the story behind it.
• Sales driven and motivated by meeting goals (while maintaining a thoughtful customer experience!)
• Dependable, flexible, and adaptable to the changing needs of the store. Availability on weekends, holidays, and blackout periods.
• Ability to prioritize effectively in fast paced environments. 
• Positive attitude and strong interpersonal skills. Enjoys connecting with both customers and team members.
• Preferred experience in luxury retail, fine jewelry, or clienteling.

Perks & Benefits

• Health insurance with 75% of the medical premium covered by Catbird with 25% of the premium covered for children, plus dental and vision insurance options
• 401(k) with profit sharing and safe harbor contributions (eligibility after 90 days)
• Two weeks of accrued vacation and 7 sick days
• Flexible Spending Account (FSA) for pre-tax contributions to medical and childcare expenses
• Pre-tax transit benefits to help save on commuting costs
• Life insurance (1x annual salary) fully covered by Catbird
• Voluntary life insurance and short/long-term disability at reduced group rates
• 7 days of backup childcare (in-home or at a Vivvi childcare center)
• Parental leave: 20 weeks total, with 12 weeks fully paid
• Generous employee discount: 50–70% off the Catbird line and 30% off designer pieces
• Professional development stipend: $200/year, plus access to workshops and talks throughout the year
• The Catbird Foundation: At least 1% of all sales donated year-round to nonprofits aligned with our values—over $2MM donated to date
• Team bonding events and happy hours
• A warm, casual work environment where people can truly be themselves