Key Account Manager

About UniUni
UniUni, a North American leader in last-mile logistics, delivers tens of millions of parcels annually across Canada and is rapidly expanding in the United States. Founded in 2019, UniUni’s tech-driven innovation and crowdsourcing delivery model offer fast, economical, and reliable services to local, national, and international e-commerce clients.

What Do We Offer?

At UniUni, we offer exciting opportunities to our employees to achieve their career goals. We value lateral moves as much as vertical promotions – we believe all roles should develop your skills, broaden your experience, and help you build a rewarding career. We know you are not only seeking a job, but a career to pursue. If you are ready to join UniUni’s dynamic team, while working hard and having fun doing it, we invite you to apply online and let us know how you can be part of our success story.

As a Key Account Manager, you will take full ownership of assigned key client accounts and serve as the primary point of contact to drive long-term partnerships and business growth. This role requires a strategic, client-focused individual who can effectively manage account performance, identify opportunities for growth (including upselling and cross-selling), and work cross-functionally to ensure operational excellence and client satisfaction.

Responsibilities

• Own and manage relationships with assigned key accounts, serving as the primary liaison between the client and internal teams.
• Develop account strategies aimed at growing volume, increasing revenue, and expanding service offerings through upselling and cross-selling initiatives.
• Regularly engage with clients to understand their evolving needs and identify opportunities for improvement, innovation, and partnership expansion.
• Lead and participate in regular business reviews, QBRs, and performance update meetings with key clients.
• Monitor and track operational performance, proactively identifying risks, delays, or quality issues, and work closely with the operations team to resolve them.
• Drive accountability by creating, analyzing, and presenting key performance reports (delivery performance, SLA adherence, volume trends, risk assessments, etc.) on a weekly/monthly basis.
• Develop and maintain SOPs tailored to each key client’s operational needs and requirements.
• Provide accurate and customized quotations aligned with internal pricing strategies and market intelligence.
• Coordinate with internal teams (operations, billing, customer service, etc.) to ensure timely execution of account activities and quick resolution of escalations.
• Oversee AR and billing processes: generate invoices/statements, follow up on outstanding payments, and support claim resolution as needed.
• Identify and flag at-risk accounts early and propose solutions to retain and grow those relationships.
• Support onboarding of new clients or expansion of services within existing accounts.
• Mentor and support junior team members where appropriate and provide coverage when needed.

Qualifications

• Bachelor’s degree in Business, Logistics, or a related field; MBA preferred.
• Minimum of 5 years of experience in business development or sales within the logistics industry (specifically small parcel last mile delivery).
• Proven track record of achieving business growth and revenue targets.
• Strong negotiation, communication, and interpersonal skills.
• Ability to analyze data and market trends to drive strategic decisions.
• Proficiency in CRM software and Microsoft Office Suite.
• Willingness to travel as required.