The Key Account Manager is responsible for managing strategic client relationships, driving revenue growth, onboarding, and implementing account strategies while ensuring customer satisfaction.
The Key Account Manager (KAM) plays a pivotal role within the Media & Production team, serving as the primary contact for select group of strategic clients across the Broadcast, Digital, Film/TV Studio, and Production industries. You will be responsible for handling and growing these key accounts, driving consumption of committed deals, and identifying new revenue opportunities. Partnering closely with Key Account Executives (KAEs) & Field Service Executives (FSEs), the KAM ensures customer satisfaction, strengthens relationships, and supports business expansion through tailored solutions and strategic insights.
This role is integral to the growth of the Media & Production team, ensuring that key accounts receive the attention and strategic guidance needed to thrive. If you have a passion for driving revenue, managing key relationships, and delivering innovative solutions, we encourage you to apply.
Your Next Challenge:
- Serve as the main point of contact for strategic clients across the Broadcast, Digital, Film/TV Studio, and Production industries, ensuring a high level of engagement and satisfaction, preparing customer meetings and delivering timely follow-ups.
- Partner with KAEs & FSEs to identify and implement strategic growth opportunities and develop robust account plans.
- Drive consumption of committed deals through onboarding, regular check-ins, and new user expansion initiatives.
- Analyze content gaps within existing deals to mitigate revenue loss and enhance client engagement.
- Develop expertise in end-to-end content production workflows, providing guidance on API integrations, DAM requirements, and plugins to improve deal retention and workflow efficiency.
- Take ownership of pre-production work, including compiling detailed briefs, collaborating with the editorial team, communicating requirements to partners and clients, and overseeing the successful project delivery.
- Identify customer insights from daily interactions to advise KAEs on new development opportunities, including Brand studio and film work, Live Event Assignments, potential to add new and additional content collections to existing agreements.
- Prepare thoroughly for customer meetings and tailor discussions effectively. Ensure timely follow-up on meeting action items to maintain momentum and demonstrate commitment to client success.
- Support contract renewals, ensuring seamless negotiations and deal execution.
- Oversee project-level discovery, quotes, and negotiations for ALC and new committed deals, delegating tasks to Customer Support Associates (CSAs) where appropriate.
- Develop strong internal relationships to collaborate on delivering effective client solutions, particularly regarding specific asset needs. The KAM is an integral part of the broader Getty Images team, not only building strong relationships but also using internal networks to foster collaboration, streamline processes, and drive enhanced business outcomes.
- Serve as a role model for other KAMs, demonstrating best practices in networking, cross-team collaboration, and strategic thinking to support the team’s vision and goals.
- Lead complex conversations with professionalism and strategic intent.
- Ensure Salesforce is consistently updated with all activity, commercial progress, and key developments to maintain accurate records and support strategic decision-making.
- Uphold a strong Obligation to Care, ensuring clients receive the highest standard of service and support.
What You’ll Need:
- Proven sales and account management experience in a fast-paced environment. Experience working with Broadcasters, Digital Platforms, Film/TV Studios, and/or Production companies, and content firms that serve these segments, is advantageous though not a hard requirement.
- Strong relationship-building skills with a track record of developing and growing accounts to enhance revenue.
- Proven success in increasing business revenue within existing accounts.
- Excellent communication and presentation skills, with the ability to engage stakeholders effectively.
- Ability to manage multiple projects with strong organizational skills.
- Proficiency in Microsoft Office tools and CRM platforms (Salesforce).
- Ability to build cross-functional relationships that drive revenue growth.
- Skilled in negotiation, proposal development, and delivering compelling sales presentations.
- Ability to identify and capitalize on new revenue opportunities within existing and related customer organizations.
- Comfortable conducting outbound proactive sales efforts, including in-person presentations, virtual sales, and industry event engagements.
- Demonstrate flexibility by occasionally working outside regular hours, including weekends, particularly during major events, to ensure seamless coverage and content delivery.
There’s a story in every picture, a narrative in every frame.
We believe in the power of visuals. As a leading visual content creator, our three brands–Getty Images, iStock, and Unsplash–offer a full range of content solutions to meet the needs of any customer, whatever their size, location, or budget. Whether the goal is commercial or philanthropic, revenue-generating or society-changing, market-disrupting or headline-driving, our visuals help any brand, business, or organization communicate more effectively with their target audience and urge them to action. In other words, we know how powerful an image or video can be—and that it can move the world.
Working at Getty Images
Our goal is to be one of the best places to work globally, which means we’re dedicated to providing experiences and resources that allow you to do your best work. Foundational to our culture are our Leadership Principles, which are the shared values that guide how we come together to do our work. We raise the bar and collectively bring solutions while exercising trust, transparency, and care. We actively reject biased behavior and are inclusive of different voices, perspectives, and experiences. We focus on our customers and deliver on our commitments and commercial goals.
We foster a collaborative and supportive environment that prioritizes delivering results efficiently and using time wisely, so that all employees can achieve balance between commitments to the company and health and well-being in our lives. We value the importance of rest and recovery ranging from company-paid holidays to time away from work. Our flexible time off policy is above industry standard. We offer premier benefits with options including above-market competitive medical, dental, vision, health plan savings accounts, life and disability plans, global employee assistance programs, legal, pet, home, and auto coverage at preferential group rates and discounts, as well as retirement and financial education and tools. Full-time employees working at least 25 hours per week are eligible for these programs and health benefits on the 1st of the month following their date of hire.
Getty Images Holdings, Inc is a publicly traded company, and its common stock is listed on the New York Stock Exchange under the symbol "GETY". You may be eligible to participate in our Employee Stock Purchase Plan, which allows employees to purchase company stock at a 15% discount to market.
Our employees’ growth, development, belonging, and engagement are important investments. We offer learning experiences ranging from leadership development, diversity and inclusion training, mentoring programs, a high potential program, and professional and skills development. We prioritize staying connected in our hybrid-working world and encourage participation in global morale events and local gatherings, as well as finding community in one or more of our Employee Resource Groups. Learning about our business is paramount, and our open and transparent culture means you’ll have direct access to experts and senior leaders via open forums, all hands, and content hours.
Getty Images believes that diversity is critical to our success in moving the world and is committed to creating an inclusive, mutually respectful environment that celebrates diversity. We seek to hire based on merit, competence, performance, and business needs. Getty Images is an equal-opportunity employer.
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
Top Skills
MS Office
Salesforce
Getty Images Los Angeles, California, USA Office
6300 Wilshire Blvd, Los Angeles, CA, United States, 90048
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