Key Account Manager (Enterprise)

Strategic Key Account Managers (KAM) manage and grow relationships with our most valuable enterprise customers, driving account strategy, customer success, and revenue growth. You will be responsible for nurturing and expanding relationships with our most valuable enterprise customers. You’ll act as a trusted advisor, driving account strategy, customer success, and revenue growth through deep understanding of client needs and alignment with our platform capabilities. You will partner with a cross-section of internal stakeholders to drive the resolution of client issues. You’ll also be a key member of the team working to migrate our current enterprise clients to our newest hardware and solutions. If you love building relationships, solving problems, and selling into an existing client base, then we want to talk to you!

You’ll Get To:

· Proactively identifying opportunities for expansion, upgrade, cross-sell, and renewal opportunities aligned to our customer goals and product roadmap

· Build and maintain executive-level relationships with key stakeholders

· Serve as the primary point of contact for strategic accounts, ensuring satisfaction and advocacy

· Provide customer feedback to influence product development and innovation

· Create proposals and negotiate contract renewals with migration plans to new technology

· Demonstrate and explain how our products and services create value, and aligning the necessary resources to ensure our clients are achieving maximum value

· Partner closely with Customer Success, Technical Support, Product, Marketing, Billing and Order Management to solve client problems

· Track account health, usage metrics, and ROI to ensure value delivery.

· Prepare and present quarterly business reviews (QBRs) and strategic updates.

· Own the selling process into increasing complex deals with client buying cycles >6 months and multiple decision makers

· Other duties as assigned

What You’ll Need:

· 7+ years of B2B sales within a SaaS environment or relevant industry

· You have the Sales DNA required to outperform quotas and close deals that set the deployment team up for success

· You are outstanding at building relationships with clients and colleagues

· You have a strong drive to succeed and a “can-do” attitude

· Proven track record of managing multi-million dollar accounts and driving revenue growth.

· Strong business acumen with the ability to understand complex customer environments.

· Exceptional communication, negotiation, and presentation skills.

· You like to partner with Customer Success, Product, Marketing, and other cross-functional stakeholders to solve complex problems

· You are comfortable with ambiguity and can continuously evolve with a fast-growing company

· Experience in telematics industry or related SaaS solutions including applications in commercial transportation is a plus

· Ability to travel (up to 50%)