Support pre- and post-sale customer engagements by assessing needs, designing and documenting integrations and API-driven solutions, developing requirements and test scenarios, estimating effort, and promoting architecture best practices to achieve rapid customer value.
FireMon has learned an unknown and unauthorized third party is impersonating FireMon HR as part of a phishing attempt. Communications from FireMon will always originate from the FireMon.com domain. FireMon will never ask for any banking information as part of an interview process. If you are concerned whether a communication from FireMon is legitimate, please contact us at [email protected]
As a Solutions Architect, you'll play a valuable role within the FireMon Customer Experience team, helping to assess business opportunities and support the development of strategies to address technical challenges. In this role, you'll work closely with security architects, infrastructure specialists, and engineering teams within customer organizations, gaining hands-on experience designing effective, results-driven solutions. You will support both Pre-Sale (Buyer's Journey) and Post-Sale (Customer Journey) phases, building your technical expertise and product knowledge along the way. With guidance from senior team members, you'll help empower customers to make informed decisions and achieve success in their projects.
Responsibilities
- Contribute to the process improvement and implementation methodology focused on prescriptively and proactively getting a customer to value as quickly as possible.
- Provide thought leadership related to API integration as the right approach for the management and delivery of Automation and Workflow for our customers.
- Account for the decisions you propose and be an expert in the implementation of proposed solutions.
- Conduct business process analyses, needs assessments, and preliminary cost/benefits analyses to align technology solutions with business initiatives.
- Partner with users to define and analyze problems and align the most appropriate technical, application or configuration solutions.
- Help develop, document, and manage the requirements gathering process and provide detailed design and business processes to support the requirements throughout the project life cycle up to and through change control.
- Review system test plans and system test applications to ensure successful test cycles.
- Partner with the end-user to select or create appropriate scenarios to test implemented solutions to determine whether the solution meets shared requirements.
- Serve as a functional and technical resource for the project team and establish Level of Effort (LOE) and duration estimates for projects.
- Build architecture best practices.
Required Skills and Experience
- Bachelor's degree in the field of Science, Technology, Engineering, Math, or equivalent practical experience.
- Two or more years of business analysis and consulting experience – to or within large corporations, relating to enterprise software implementation and change management.
- Two or more years of experience designing and implementing client-facing solutions.
- Strong problem solving and critical thinking skills
- Strong verbal and written communication skills
Preferred Skills and Experience
- Experience with the technologies relevant to the ServiceNow integration solutions, including SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, and FTPS
- Familiarity with multiple languages, including C++, Java, Python Perl, or another programming language
- Experience implementing solutions using API Management Platforms
- Experience in technology architecture and implementation on the ServiceNow platform
- Communicate solution recommendations and influence decision-makers
- Startup mentality with responsibilities for partner management
- Demonstrate experience across all phases of the SDLC and Agile software development practices
- Write design specifications and use appropriate charts and diagrams to illustrate your ideas
- Experience with incident management, service request, problem management, change management, discovery, and configuration management databases (CMDB)
- Experience designing application deployments on public (AWS, Azure) and hybrid cloud setup
- Ability to collaborate and communicate effectively with people from different disciplines and varying degrees of technical experience, at all levels within the organization and with external customers
Similar Jobs
Artificial Intelligence • Cloud • Consumer Web • eCommerce • Information Technology • Software
Lead strategic customer relationships to ensure adoption, value realization, retention, and expansion across Commerce's AI-driven commerce products. Act as a trusted advisor, collaborate with product, sales, and support to solve complex commerce challenges, and promote responsible use of AI to accelerate customer outcomes.
Artificial Intelligence • Big Data • Enterprise Web • Fintech • Software • Financial Services
Sell Morningstar Managed Portfolios to independent broker-dealer advisors and RIAs across the Pacific Northwest. Build and maintain advisor relationships, run group and one-on-one meetings, follow up on leads with internal sales consultants, strategically manage territory, and use Salesforce to track and drive sales results.
Top Skills:
Salesforce
Artificial Intelligence • Big Data • Enterprise Web • Fintech • Software • Financial Services
Sell Morningstar Managed Portfolios to independent broker-dealer advisors and RIAs across a Pacific Northwest territory. Build and maintain advisor relationships, run group and one-on-one meetings, follow up on leads with internal partners, manage territory time strategically, and use Salesforce to drive sales results.
Top Skills:
Salesforce
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
