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The Premium Support Engineer will serve as a technical authority for enterprise customers, ensuring optimal performance of air-gapped systems, advocating for feature requests, and managing incident responses.
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The Director of Change Enablement leads initiatives to drive adoption of systems and process changes through strategic learning and stakeholder engagement.
Better is reimagining home finance and making it faster, cheaper, and easier for everyone to become a homeowner. We leverage creative technology and innovation to make the home buying journey more approachable and understandable and home finance more affordable and accessible. Here are some interesting facts to help you get to know Better:
- We’ve funded over $100 billion in loans for our customers, more than any other fintech
- Yahoo! Finance - Best Mortgage Lender for First Time Homebuyers of January 2025: Best lender for quick approval
- Yahoo! Finance - Best Mortgage Lenders of 2025: Best online mortgage lender
- Fintech Breakthrough Award: Best Lending Innovation Award
- Money Magazine - 8 Best Mortgage Lenders of 2025: Best for fast closing
- We are Forbes’ Best Online Mortgage Lender for 2023
- We have raised over $1.2 billion in equity capital to transform the mortgage industry, the largest financial asset class in the world
We are a place where smart, hungry, ambitious people who want to recognize their full potential thrive.
About NEO Home Loans
NEO Home Loans, a community-based retail division of Better, is dedicated to redefining the homeownership experience with trust, innovation, and exceptional service. Our mission is to unlock people’s full financial potential by providing clarity, transparency, and consistency throughout the loan process. We make lending approachable, guiding individuals toward decisions that serve their best interests. Powered by a team of passionate and hardworking professionals, we foster a culture of collaboration, innovation, and personal growth. Join us and be part of a dynamic company committed to excellence.
A Better Opportunity
The Secondary Market Operations Specialist (Mortgage Operations Specialist) plays a key role in supporting the NEO Production and Operations teams with pricing, lock desk coordination, investor relations, and post-closing reconciliation. This role partners closely with Capital Markets, Lock Desk, Post-Closing, Accounting/FP&A, and the NEO team to ensure smooth execution of daily workflows. The ideal candidate has strong mortgage knowledge, excellent problem-solving skills, and the ability to manage multiple requests in a fast-paced environment.
Responsibilities
- Serve as the first point of contact for the NEO production team on day-to-day pricing and lock-related questions (e.g., product availability, extension requests, cancel/re-lock questions).
- Support lock execution, extensions, and re-lock activities in coordination with the Lock Desk.
- Assist with investor relations, guideline reviews, and product rollouts in partnership with Capital Markets and NEO Secondary Market Analysts.
- Research and resolve post-closing issues, reconciliation items, and underwriting discrepancies.
- Provide reporting and data support to track pricing behaviors and trends, helping analysts monitor pricing drift and market economics.
- Partner with FP&A to reconcile post-closing and capital market events (e.g., concession requests, PA recon fees).
- Collaborate across departments to ensure accurate, efficient, and compliant processes.
Non-Essential Job Duties and Responsibilities
- Adopts NEOs values in work behavior, decision making, contributions and interpersonal interactions.
- Promotes interdepartmental communication and culture.
- Lead, develop and motivate the team across all locations and operational functions.
- Continued focus to ensure all families (Internal and External) are receiving the best possible service.
Qualifications
- 1–3 years of experience in Finance, Mortgage Operations, Secondary Marketing, or related field.
- Bachelor’s degree or equivalent experience with a finance or operations focus.
- Familiarity with mortgage banking concepts, loan programs, lock desk operations, and pricing preferred.
- Strong Excel skills and proficiency in Microsoft Office.
- Excellent communication and organizational skills, with the ability to handle multiple priorities under deadlines.
- Strong analytical, troubleshooting, and follow-up skills.
- Ability to work effectively across teams and build collaborative relationships.
- Self-motivated with a high level of personal accountability and adaptability in a changing environment.
Company Benefits
Our total rewards package consists of a base salary and a curated benefits plan. We are thrilled to offer all our full-time employees the following benefit offerings:
- Benefits eligibility effective DAY ONE
- *$0 medical plan premium offering coverage nationwide paired with our Health Savings Account that includes an employer contribution (*Additional Medical, dental, vision plan options also all with nationwide coverage)
- Flexible PTO
- Immediate virtual mental health support by licensed therapists for our employees and their eligible dependents age 6 and up! First few visits at no cost to you!
- Personalized care for every fertility and family care journey for our employees and their partner!
- Dependent care benefits (i.e. childcare and/or elder care costs) and commuter benefits both include a company match!
- Discount programs and perks including pet Insurance!
The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided.
Disclaimer
Better Home & Finance Holding Company is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. Better will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
Better Irvine, California, USA Office
5 Park Plaza , Irvine, CA, United States, 92614
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
