The Junior NOC Engineer monitors and maintains network infrastructure for availability and performance, troubleshoots issues, documents incidents, and collaborates with IT teams to improve network operations.
True Zero Technologies, a veteran-owned small business, was founded on the principle that the purposeful enablement of people and technology in an organization directly ties to the quality of its outcomes. True Zero recognizes that those outcomes begin and end with our people, and that is what we have built a community of like-minded, driven, and passionate individuals and innovators who are aligned in a common goal of delivering top-tier services to our customers. Our culture and commitment have been recognized through numerous accolades, including being named one of the Best Places to Work in 2023 in two categories (“Prosperous and Thriving” ($5MM–$50MM in gross revenue) and “Mid-Atlantic Region” (DC, DE, MD, NC, VA, WV)), and again in 2025 as a Best Places to Work honoree. In addition, True Zero earned coveted spots on the Inc. 5000 list of fastest-growing companies in America in 2022, 2023, and 2025, a testament to our sustained growth driven by our people-first approach and unwavering dedication to excellence.
Job Responsibilities
- Monitor network infrastructure in real time to ensure availability, performance, and operational stability.
- Identify, investigate, and troubleshoot network issues, outages, alerts, and performance degradations.
- Use network management and monitoring tools to detect problems, assess impact, and support timely resolution.
- Escalate incidents to appropriate engineering, infrastructure, security, or vendor support teams when required.
- Perform routine network maintenance tasks in accordance with established procedures.
- Support the implementation of approved network changes, ensuring changes are completed accurately and documented properly.
- Document incidents, changes, troubleshooting steps, resolutions, and follow-up actions clearly and accurately.
- Maintain comprehensive operational records to support reporting, trend analysis, and issue tracking.
- Communicate effectively with technical and non-technical stakeholders regarding network events, status, and resolution progress.
- Collaborate with IT staff and other operational teams to improve network performance, availability, and resilience.
- Support the development and implementation of strategies for network improvement and risk mitigation.
- Follow established operational procedures, escalation paths, and change management practices.
The Network Operations Center (NOC) Engineer is responsible for monitoring, maintaining, and supporting network infrastructure to ensure reliable performance, availability, and operational continuity. This role supports day-to-day network operations through real-time monitoring, issue identification, troubleshooting, incident escalation, routine maintenance, and controlled implementation of network changes.
Duties Include:
Job Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field; equivalent work experience may be considered in lieu of a degree.
- Training or practical experience in network operations, network monitoring, and network troubleshooting.
- Fundamental understanding of network management tools and technologies, such as Cisco, Juniper, SolarWinds, or similar platforms.
- Ability to monitor network environments, interpret alerts, troubleshoot issues, and support timely incident response.
- Strong analytical and problem-solving skills.
- Ability to work effectively under pressure in a fast-paced operational environment.
- Ability to communicate clearly with both technical and non-technical stakeholders.
- Ability to accurately document incidents, changes, troubleshooting actions, and resolutions.
- Certifications such as CCNA, CCNP, or other relevant network certifications are highly desirable.
- Familiarity with ITIL practices is preferred.
- Prior experience working in a NOC or similar operational environment is preferred.
- Requires an Interim DoD Secret or comparable clearance
We’re actively searching for talented and expereinced professionals who are ready to experience the True Zero difference. As a True Zero team member, you'll enjoy:
- Competitive salary, paid twice per month
- Best in class medical coverage
- 100% of medical premiums covered by True Zero
- Company wide new business incentive programs
- Contribution Incentives (i.e. white papers, blog posts, internal webinars, etc.)
- 3 weeks of PTO starting + 11 Paid Holidays Annually
- 401k Program with 100% company match on the first 4%
- Monthly reimbursement of Cell Phone and Home Internet costs
- Paternity/Maternity Leave
- Investment in training and certifications to broaden and deepen your technical skills
Similar Jobs
Artificial Intelligence • Big Data • Healthtech • Machine Learning • Analytics • Biotech • Generative AI
Lead statistical analysis for clinical studies in oncology and cardiology, provide project leadership, and mentor junior biostatisticians while ensuring regulatory compliance.
Top Skills:
RStatistical Software
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Oversee the digital launch strategy, decision-making on product showcasing, and build frameworks for Product Marketing to enhance efficiency and consistency. Collaborate with various teams to drive results and validate strategies using analytics.
Top Skills:
Data AnalyticsDigital StrategyMarketingProduct ManagementUx
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The role involves designing efficient workflows on the ServiceNow platform for Security Operations, mentoring others, and providing expert guidance in complex engagements.
Top Skills:
JavaScriptServicenow
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
