Serve as the first point of contact for employees' IT issues, troubleshoot problems, and support IT projects and training activities.
Your role at Dynatrace
We are looking for a Junior IT Support Engineer to join our Corporate IT Technical Support team in Maidenhead UK.
This role is hybrid, with your primary location being our Maidenhead office and flexibility to work from home
Responsibilities
- Act as the first point of contact for our employees to enable their digital work life.
- Perform initial triage of tickets, resolve issues, qualify and escalate Incidents and Service Requests.
- Troubleshoot and resolve client technology issues and execute local/regional projects as part of global programs (e.g., deployment of new hardware and software).
- Install and provide high-quality equipment (high-performance notebooks, MacBooks, etc.) for modern workplaces.
- Understand employee needs and support IT training activities.
- Support local events and manage digital collaboration tools and meeting room equipment.
- Coordinate external IT service providers.
- Maintain accurate stock records, prepare asset requests, and manage disposals.
- Identify opportunities for improvement and collaborate with distributed IT teams.
- Depending on your interests, lead or participate in IT projects for continuous improvement.
Your profile
- Completed IT education or final-year student in Computer Science.
- Fluent in English (written and spoken).
- Strong knowledge of Microsoft environments (Windows OS, M365, Active Directory, Group Policy, etc.).
- Familiarity with macOS as a regular user.
- Ability to troubleshoot and accurately diagnose IT-related issues (hardware and software).
- Understanding of cloud platforms (Microsoft 365, Azure) and collaboration tools (Teams, Zoom, Slack, SharePoint).
- Basic knowledge of cybersecurity principles.
- Familiarity with networking concepts (TCP/IP, UDP, DNS, DHCP, VPN).
- ITIL Foundation Certification or knowledge of ITIL concepts is a plus.
- Dynatrace is a leader in unified observability and security.
- We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
- Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
- The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
- Over 50% of the Fortune 100 companies are current customers of Dynatrace.
Top Skills
Active Directory
Azure
Group Policy
M365
macOS
Microsoft 365
Sharepoint
Slack
Teams
Windows Os
Zoom
Similar Jobs at Dynatrace
Artificial Intelligence • Big Data • Cloud • Information Technology • Software • Big Data Analytics • Automation
The Cloud Native Specialist will support technical discovery, execute PoCs for cloud-native solutions, and integrate Dynatrace into CI/CD pipelines while acting as a Kubernetes expert.
Top Skills:
AWSAzureGCPGoHelmIstioJavaKubernetesLinkerdNode.jsOpentelemetryTerraformYaml
Artificial Intelligence • Big Data • Cloud • Information Technology • Software • Big Data Analytics • Automation
As a Sales Development Representative, you'll drive new customer acquisitions, build sales pipelines, engage with clients, and adapt sales strategies for prospects.
Top Skills:
OutreachSales NavSalesforceSalesloft
Artificial Intelligence • Big Data • Cloud • Information Technology • Software • Big Data Analytics • Automation
Drive new customer acquisitions for Dynatrace via proactive outreach. Collaborate with Account Executives and manage sales pipelines by qualifying inbound leads while utilizing various sales tools.
Top Skills:
OutreachSales NavigatorSalesforceSalesloft
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
