Junior IT Support Engineer

Join the creative revolution at XR!   

XR is on a mission to transform how the world creates, connects, and experiences advertising. As the global leader in creative operations, we help brands and agencies bring their ideas to life and deliver them seamlessly across every screen. Our leading technology and services power creativity for the marketing and entertainment industries, and you can be a part of it!  

At XR, you'll join a high-energy, collaborative environment where your ideas can spark real change. We champion innovation at every level, empowering our teams to take risks, challenge norms, and unlock new possibilities. Your voice, your talent, and your vision matter here- XR is where you come to grow, learn, and thrive.  

Ready to make an impact? If you're passionate about technology, solving complex challenges, and joining a team that's changing the game, XR is the place for you. Let’s shape the future together! 

Job Responsibilities

• Providing day-to-day support for both hardware and software including desktop support (PC/MAC), telephony, mobiles, email and applications support for both office and remote users
• Onboarding / Offboarding of starters / leavers · Be the main IT point of contact for the office and work with other teams as required to support the infrastructure.
• Knowledge of Microsoft desktop technologies (Win 10, 11, Office 2013/2016, MS 365)
• Desktop/Laptop building, imaging and deployment
• MAC OS Support
• Install, configure, test and maintain operating systems, application software and system management tools
• Support mobile devices (Android, iPhone, tablets, etc.)
• Using a help desk system for incident management and escalation
• Proactively document all works into knowledge base
• Ensuring the Desktop infrastructure is maintained, and documentation is updated
• Open technical cases with hardware & software vendors to resolve problems
• Liaise with other IT personnel for problem resolution and escalations
• To spot and report where improvements can be made
• Assisting with projects of all sizes including technology infrastructure and software projects
• Assisting the IT team where needed

Pursuant to California's Pay Transparency Law, the pay range for this position is $55,000 - $65,000; base pay offered may vary depending on job-related knowledge, skills, and experience.

Essential

• Desktop OS and Business Applications, including; Windows 11/ Mac OS X 13 and above
• Microsoft 365 Apps
• Installation, Upgrades, Testing, Troubleshooting, Automation, and Optimization
• Creative Problem Solving · Troubleshooting end user issues
• Ability to prioritize and multi-task in a fast paced environment

Personal skills

• Excellent communication skills
• Be required on occasion to work outside standard working hours
• Willing to learn and develop skills

Values

Go the Extra Mile

• We proactively demonstrate initiative, innovation and identify ways to improve and win
• We demonstrate motivation, drive to meet and exceed expectations and our own standards
• We work in a sustainable way

Customer Focus

• We are committed to understanding our customers and their success.

One Company, One Team

• Organizational ownership: We own it, commit to it and deliver it
• Collaboration, Communication, Integrity & Honesty: We are open, respectful honest and transparent and help others to be the same
• We are seen and act as leaders in everything we do