JPMorgan Private Client Market Director - San Francisco, CA

Job Description
At JPMorgan Private Client, we are devoted to providing distinguished experiences that resonate with our affluent clientele, ensuring they feel valued and delighted by our unparalleled expertise.
As the Market Director within our team, you will be at the forefront of representing our brand by utilizing best-in-class banking, lending, investment solutions, and thought leadership, along with cutting-edge digital technology. You will lead and develop a team of highly skilled Relationship Managers who nurture and develop high-net-worth client relationships by earning their trust, comprehensively understanding their unique aspirations, and offering bespoke solutions and tailored advice. Your role requires strategic thinking, a passion for exceptional client service, and a history of successfully building omni-channel businesses to meet the financial needs of affluent clients. Additionally, you'll need expertise in Sales and Practice Management to ensure dynamic and consistent performance at both the Relationship Manager and market levels.
Job responsibilities

• Recruit, lead, mentor, and manage a team of exceptional Relationship Managers. Foster their professional growth by providing training and development opportunities. Ensure they deliver the full JPMorgan Private Client value proposition, attracting and nurturing client relationships while enhancing their overall experience with sophistication.
• Spearhead the development and execution of market strategic plans aimed at expanding the affluent client segment. Focus on achieving business objectives by identifying growth opportunities and implementing innovative strategies that align with the JPMorgan Private Client vision.
• Build and maintain strong relationships with key clients and centers of influence. Leverage these relationships to enhance client satisfaction, loyalty, and advocacy, ultimately driving business growth.
• Foster relationships with leaders across various lines of business to identify collaborative opportunities. Work together to enhance client relationships and support prospecting efforts, ensuring a seamless and integrated client experience.
• Promote a culture of excellence, collaboration, and continuous improvement within the team and among internal stakeholders. Encourage open communication, knowledge sharing, and a commitment to delivering outstanding client experiences.
• Establish clear performance expectations for team members. Provide regular feedback and coaching to help them achieve their goals and enhance their skills. Celebrate and recognize performance and outstanding achievements to motivate and retain talent.
• Serve as the escalation point for complex client issues, ensuring timely and effective resolution. Prioritize client satisfaction by addressing concerns with empathy and professionalism, reinforcing the firm's commitment to exceptional client care.
• Represent JPMorgan Chase at industry events and networking opportunities. Enhance the firm's brand visibility and reputation by showcasing its commitment to excellence and innovation in the financial services industry.
• Create and promote a culture of risk management and controls. Ensure that teams operate within the firm's risk and controls framework, including adherence to the firm's Code of Conduct. Take ultimate responsibility for safeguarding clients and the business by acting with appropriate understanding and urgency.

Required qualifications, capabilities, and skills

• Proven track record of growth and leadership with demonstrated success in building a business that features a holistic approach to banking, investments, and lending for affluent clients, with a strong emphasis on personalized client care and strategic growth initiatives.
• Extensive experience (10+ years) in banking, wealth management, or financial services, with a focus on serving affluent clients. At least 5 years of management experience, showcasing a commitment to nurturing talent and fostering a culture of excellence in client service.
• Proven expertise in recruiting, developing, and coaching exceptional professionals who can serve affluent clients across their banking, investment, and lending needs, with a focus on enhancing employee engagement and client loyalty.
• Strong capability to cultivate a client-centric culture that prioritizes personalized service and long-term relationship building, ensuring the highest level of client care and satisfaction.
• Strong track record in business development, including working with strategic clients and centers of influence to drive business growth and expand market reach, with a focus on innovative strategies for the affluent segment.
• Exceptional interpersonal and communication skills, coupled with strategic thinking abilities, to effectively engage with clients and employees, drive business growth, and uphold a sound risk and controls environment.
• Proven success in building and maintaining internal partnerships across various departments to enhance service delivery and client care, with a focus on collaborative growth strategies.
• Ability to travel 30% of the time; willingness and ability to travel as needed to support strategic growth initiatives and client engagement efforts.

Preferred qualifications, capabilities, and skills

• College degree or military equivalent preferred.

Federal Deposit Insurance Act:
This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorgan Chase's review of criminal conviction history, including pretrial diversions or program entries.
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.