Relationship Manager

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Relationship Manager do at Fiserv?

As a Relationship Manager at Fiserv, you will support our growing Payment Facilitation (PayFac) and Marketplace portfolio. You will be the primary point of contact for a set of strategic Platform clients, ensuring strong engagement, performance growth, and alignment between client needs and Fiserv’s capabilities.

You will work closely with high-growth platforms—ranging from ISVs to orchestration gateways and other PSPs—to deepen relationships, accelerate payment volume, and unlock new use cases by leveraging Fiserv’s suite.

You will do so by deeply understanding our client’s business, needs and aligning Fiserv’s capabilities to support their roadmap.

Serving as the primary contact and lead for the client’s executive and/ or senior level leaders, you will own the PAN Fiserv strategic relationship, work with internal teams to ensure operational challenges are resolved swiftly and identify opportunities to expand the partnership value. 

What you will do:

• Own and manage relationships with a portfolio of PayFac clients pan Fiserv
• Drive client success and revenue growth through proactive engagement and strategic planning
• Develop and implement account plans that drive mutual incremental  revenue through creation of profitable deal constructs and innovative partnerships
• Serve as a trusted advisor, deeply understanding each client’s business model, growth goals, and technical infrastructure
• Collaborate cross-functionally with product, compliance, and onboarding teams to resolve issues, implement new features, and remove friction
• Track account health, manage executive alignment, and lead QBRs and ongoing strategy sessions
• Stay informed on industry trends, PayFac regulatory changes, and evolving FinTech ecosystems
• Travel up to 60% to meet clients face-to-face and represent Fiserv at industry events

What you will need to have:

• 6+ years of Enterprise Relationship Management experience and implementing cross-functional strategies to drive revenue growth with large clients. Preference in the experience in payments, FinTech, SaaS, or financial services   and implementing cross-functional strategies to drive revenue growth with large clients
• Deep curiosity and business acumen—able to dissect client models and identify product fit
• Strong communication and influencing skills, including comfort engaging with senior-level stakeholders, sales driven
• Familiarity with PayFac, embedded payments, ISVs, and gateway technologies a strong plus
• Proven ability to manage multiple complex accounts and deliver measurable outcomes
• Self-starter with a client-first mindset and a bias toward execution
• Bachelor’s degree or a combination of work, education, and military experience

What would be great to have:

• Additional special training in Payment Facilitation and knowledge of Fiserv systems is helpful, including Salesforce or similar eCRM tool
• Experience in sales and negotiating techniques - consultative selling skills with a consistent track record to negotiate, close deals and generate results in a timely manner and participation with leading industry trade groups (FMI, MAG, NGA) and, (NACS, NPECA)
• MBA

Salary Range

These pay ranges apply to employees in New Jersey, New York and California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

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Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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