Provide high-quality customer support in Japanese using Keigo and English, while handling inquiries and translating communications.
Role Details
Contract Type: Full TimeLocation: US/ Remote
The Role
PartnerHero is seeking a Native Japanese speaker with advanced Keigo (敬語) proficiency and strong English communication skills (B2–C1 CEFR) to provide high-quality customer support for our [Partner/Client’s industry, e.g., EdTech, eCommerce, SaaS] brand. This role requires cultural fluency, impeccable language accuracy, and the ability to switch between formal Japanese and business English in both written and spoken contexts.
What You’ll Do:
- Handle customer inquiries via email, chat, and/or phone using native-level Japanese and formal Keigo with perfect grammar, tone, and cultural appropriateness.
- Communicate confidently in English (B2–C1 level) when collaborating with internal teams, documenting cases, or attending meetings.
- Translate and localize communications between English and Japanese as needed.
- Ensure all customer interactions reflect professionalism, empathy, and brand values.
- Collaborate with internal teams to resolve customer concerns efficiently.
- Maintain accurate customer records in the CRM system.
Qualifications:
- Must-Have:
- Native Japanese speaker with Keigo (敬語) mastery in professional/business contexts.
- English proficiency at B2–C1 CEFR level (upper-intermediate to advanced) in both spoken and written form.
- At least 1 year of experience in customer service, support, or translation/localization.
- Strong cross-cultural communication skills.
- Comfortable using CRM tools, chat platforms, and office productivity software.
- Nice to Have:
- Industry experience in [specify: eCommerce, SaaS, EdTech, Travel, etc.].
- Experience in translation/localization or language quality assurance.
Why PartnerHero?
- Competitive salary package based on skills, location, and market rates.
- Flexible work arrangements (onsite/remote/hybrid, depending on geo).
- Growth and upskilling opportunities in a global, people-first company.
- Work alongside multicultural teams supporting world-class brands.
Top Skills
Chat Platforms
Crm Tools
Office Productivity Software
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