The IVR Test Engineer will provide testing for large scale IVR applications, mentor QA best practices, write automation scripts, and improve test documentation.
PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a IVR Test Engineer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.
Responsibilities
- Provide testing using best practices to achieve more “complete” testing of a large scale IVR application
- Help mentor team in QA best practices
- Identify areas for automation and write automation scripts
- IVR application and environment operations
- IVR test planning and test sets
- Executing and tracking functionality tests by voice and other methods
- Improve test documentation and auditing practices
Requirements
- Strong testing background; QA strategies and best practices, QA planning, test plan and test case writing and execution, QA mentoring
- Familiarity with:
- Test automation (e.g., Cyara)
- Junit
- JMeter
- Selenium
Desired Experience
- IVR application familiarity (speech & DTMF systems)
- Any experience with major Asian or European languages useful
- Identify areas for automation (PROCESS IMPROVEMENT) and write automation scripts (Cyara)
- J2EE (Java, Servlets, JSP, EJB, JSF)
- Tomcat
Top Skills
Cyara
Ejb
J2Ee
Java
Jmeter
Jsf
Jsp
Junit
Selenium
Servlets
Tomcat
Similar Jobs
Aerospace • Information Technology • Cybersecurity • Defense • Manufacturing
The SLS Associate Chief Engineer - Propulsion will lead engineering efforts for NASA's Space Launch System, ensuring quality and safety in propulsion subsystems, mentoring engineers, and solving complex challenges in design and development.
Top Skills:
AerospaceEngineeringProject ManagementPropulsion SystemsTechnical Leadership
Aerospace • Information Technology • Cybersecurity • Defense • Manufacturing
As an Associate Software Engineer-Hardware Emulation, you'll develop software models for hardware emulation, collaborate with hardware engineers, and tackle software in virtual environments, using technologies like KVM and QEMU.
Top Skills:
ArtifactoryAzure DevopsCC++FpgasGitlabHdlKvmLinuxMavenQemuWindows
Aerospace • Information Technology • Cybersecurity • Defense • Manufacturing
The role involves leading the design, development, and testing of software models for hardware emulation, collaborating with hardware engineers, and ensuring project requirements are met. The candidate will also handle debugging and contribute to innovative solutions.
Top Skills:
ArtifactoryAzure DevopsCC++GitlabKvmMavenQemu
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
