The IVR Test Engineer will ensure thorough testing of a large-scale IVR application, mentor the QA team, identify automation needs, and enhance documentation practices.
PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a IVR Test Engineer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.
Responsibilities
- Provide testing using best practices to achieve more “complete” testing of a large scale IVR application
- Help mentor team in QA best practices
- Identify areas for automation and write automation scripts
- IVR application and environment operations
- IVR test planning and test sets
- Executing and tracking functionality tests by voice and other methods
- Improve test documentation and auditing practices
Requirements
- Strong testing background; QA strategies and best practices, QA planning, test plan and test case writing and execution, QA mentoring
- Familiarity with:
- Test automation (e.g., Cyara)
- Junit
- JMeter
- Selenium
Desired Experience
- IVR application familiarity (speech & DTMF systems)
- Any experience with major Asian or European languages useful
- Identify areas for automation (PROCESS IMPROVEMENT) and write automation scripts (Cyara)
- J2EE (Java, Servlets, JSP, EJB, JSF)
- Tomcat
Top Skills
Cyara
Ejb
Java
Jmeter
Jsf
Jsp
Junit
Selenium
Servlets
Test Automation
Tomcat
Similar Jobs
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Build scalable, high-quality code and collaborate with product owners while mentoring colleagues. Integrate AI into workflows and develop LLM features.
Top Skills:
AIAngularJavaScriptLlmReactVue
Artificial Intelligence • Machine Learning • Natural Language Processing • Software
Design and maintain distributed systems infrastructure, including GPU clusters and network architectures. Implement monitoring and optimize storage solutions for AI/ML workloads.
Top Skills:
Caching SolutionsContainer OrchestrationDistributed File SystemsGpu InfrastructureKubernetesNetworkingSlurm
An Hour Ago
Machine Learning • Payments • Security • Software • Financial Services
Designs solution roadmaps and system architecture based on client requirements and business strategies. Collaborates with peers for functional support and resolves complex problems in solution architecture.
Top Skills:
Enterprise Architecture FrameworkMachine LearningThe Open Group Architecture Framework (Togaf)
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
