EPRO Services, Inc. Jobs

IVR (Genesys) Business System Analyst

EPRO Services, Inc.

IVR (Genesys) Business System Analyst

Reposted 2 Months Ago

Be an Early Applicant

In-Office

Torrance, CA, USA

Mid level

In-Office

Torrance, CA, USA

Mid level

Work with business and technical teams to elicit and formalize IVR requirements, produce BRDs and UIDDs, apply voice UI specifications, and support Agile/iterative delivery for Genesys IVR solutions.

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Company Description

E*Pro Consulting service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp-to-Hire. In addition, our industry expertise and knowledge within financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care and service industries ensures our services are customized to meet specific needs. For more details please visit our website www.epro-tech.com.

Job Description

Job Title: IVR Business System Analyst

Job Location: Torrance, CA
Job Type: Permanent Full Time

Description:

Experience in working with business to formalize requirements
Experience in writing Business Requirement Document (BRD)
Working knowledge of Genesys Interactive Voice Response system
Knowledge of voice User Interface (UI) specification
Experience in writing User Interface Design Document (UIDD)
Knowledge of Agile, Iterative
Proficiency in working with business and technical teams

Additional Information

All your information will be kept confidential according to EEO guidelines.

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