The IT Technician I/II provides onsite and remote support, troubleshooting workstation OS, printers, business applications, and basic networking issues, ensuring high service standards.
Job Description
Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician I / II. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
Job Responsibilities
This role is expected to be able to resolve the following technical issues with little or no assistance:
- Workstation operating system issues of any kind.
- Printer issues of any kind.
- Standard business application (Office, etc.) issues of any kind.
- Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
- Basic networking troubleshooting related to desktop connectivity.
- Answer incoming Quick Fix calls from clients.
Job Qualifications
- Experience with Windows and Mac OS troubleshooting.
- Prior experience in Helpdesk support or a similar role.
- Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
- Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
- Experience with Managed Service Providers (MSPs) is highly desirable.
- Valid driver's license, vehicle insurance, and access to a vehicle for client visits
Job KPI's
- First-touch closed: Each ticket that is completed with only one time entry contributes to this number
- Utilization: The percentage of time that you are on the clock and billing time to client tickets
- CSAT: Scores filled out by clients using the rating system in tickets
Compensation:
Pay rates start at $23 per hour and may vary by experience and location.
Benefits:
- Medical Insurance Plan
- Dental & Vision
- Life Insurance
- Disability Coverage
- Paid Time Off (starts at 15 days per year)
- Maternity/Paternity Leave
- Paid US Holiday
- Retirement Plan
- Salary Advancement/Loan
- Health & Wellness Program
- Company-paid training and certification
- Supplemental Life Insurance (Employee-paid)
- Supplemental Health Plans (Employee-paid)
Top Skills
Active Directory
Adobe
Endpoint Cybersecurity
macOS
MS Office
Office 365
Quickbooks
Sage Erp
Windows
Similar Jobs
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
As a Senior Linux System Admin, you will manage a global cloud infrastructure, contribute to automation and tooling, troubleshoot various systems, and enhance operations for federal customers.
Top Skills:
AnsibleBashCactiCentosCfengineChefF5IcingaJavaScriptLinuxLogstashMariadbMySQLNagiosNginxOraclePuppetPythonRedhatSplunk
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Design and implement secure networking solutions for federal clients, manage firewalls, VPN configurations, and automation tools, ensuring compliance and security.
Top Skills:
AnsibleBgpCisco RoutersFortinet FortiosIpsecJuniper SwitchesLinuxMplsNext-Generation FirewallsOspfPalo Alto Pan-OsPrisma AccessPrisma Sd-WanPythonSsl VpnsTcp/IpTcpdumpVulnerability Management PlatformsWireshark
AdTech • Cloud • Digital Media • Information Technology • News + Entertainment • App development
The Senior Cyber Security Engineer will analyze security and threats for technology deployments, ensuring adherence to security standards and collaborating with stakeholders.
Top Skills:
Application SecurityCis ControlsCloud SecurityMitre Att&CkNetwork SecurityNist GuidelinesOwaspThreat Analysis
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
