The IT Systems Administrator provides Tier 2 support, manages IT systems, troubleshoots complex issues, and supports migrations in a remote setting.
Sembi is a leader in software quality and security management, offering a comprehensive suite of tools that enhance testing, strengthen security, and accelerate product delivery. By unifying industry-leading solutions like TestRail, Xray, Testmo, Ranorex, Kiuwan, and PreEmptive, Sembi empowers development teams to build software the world can rely on.
We are seeking a well-rounded IT Systems Administrator to support and maintain our IT environment in a remote setting. This role acts as Tier 2 support for frontline helpdesk and support staff, and requires strong systems administration experience, particularly in diagnosing server-level issues and supporting system and data migrations. The ideal candidate is an IT generalist with broad technical depth across cloud services, infrastructure, and enterprise tools.
Key Responsibilities:
- Provide Tier 2 escalation support for helpdesk, resolving complex system and infrastructure issues
- Administer core IT systems and services (Email, Messaging, Device Management, etc)
- Monitor, diagnose, troubleshoot and maintain on-prem and cloud-based IT infrastructure and tools
- Manage and track workload through ticketing system (e.g. Jira, Zendesk)
- Support and execute system and data migrations across platforms and services with occasional weekend availability
- Provide remote IT support for a distributed workforce
- Document processes, system configurations, procedures and enforce IT security best practices
- All other duties as assigned
Requirements:
- Availability during Central Standard Time Zone
- Experience in IT systems administration or a similar role
- Strong troubleshooting skills across operating systems, servers, and cloud services
- Hands-on experience supporting system or data migrations
- Broad IT generalist skill set (e.g., cloud platforms, identity management, endpoints, VPNs)
- Experience supporting remote teams
- Strong communication, documentation, and problem-solving skills
- Ability to work independently in a fully remote environment
Preferred Qualifications:
- Experience working in an Agile environment (Scrum, Kanban, Scrumban, etc)
- Experience administering Atlassian products (Jira, Confluence), including migrations or configuration
- Familiarity with IT service management tools (e.g., Zendesk, Jira Service Management)
- Cloud platform certifications (AWS, Azure, Google Cloud)
- Security or compliance experience (e.g. PCI, SOC 2, ISO 27001, SOX)
Top Skills
AWS
Azure
GCP
JIRA
Zendesk
Similar Jobs
eCommerce • Fashion • Other • Retail • Sales • Wearables • Design
The Sales Associate II will provide personalized shopping experiences, drive sales, support daily store operations, and build client relationships.
Top Skills:
Basic Computer ProficiencyClienteling ToolsMobile PosSocial Selling Platforms
Artificial Intelligence • Fintech • Payments • Business Intelligence • Financial Services • Generative AI
The Director GTM Engineering will own the GTM architecture, lead a high-caliber engineering pod, and streamline integrations across marketing and revenue systems, improving automation and data governance.
Top Skills:
AIAnalyticsData WarehouseDemandbaseMarketoSalesforce
Artificial Intelligence • Fintech • Payments • Business Intelligence • Financial Services • Generative AI
The Senior Payroll Partner will manage global payroll operations, ensuring compliance, delivering insights, driving system improvements, and collaborating with HR and legal teams on payroll-related issues.
Top Skills:
Compensation Analysis ToolsHrisPayroll Vendor Management Software
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
