IT Systems Administrator (Finance)

Flock Safety is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. Our hardware and software suite connects cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public-private safety network. Trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, Flock delivers real-time intelligence while prioritizing privacy and responsible innovation.

We’re a high-performance, low-ego team driven by urgency, collaboration, and bold thinking. Working at Flock means tackling big challenges, moving fast, and continuously improving. It’s intense but deeply rewarding for those who want to make an impact.

With nearly $700M in venture funding and a $7.5B valuation, we’re scaling intentionally and seeking top talent to help build the impossible. If you value teamwork, ownership, and solving tough problems, Flock could be the place for you.

The Opportunity

Flock Safety is looking for a motivated, detail-oriented IT Systems Administrator (Finance) to join our rapidly evolving IT Applications team. Your focus will be on improving efficiency and effectiveness across the business by resolving issues, optimizing workflows, and supporting key Finance projects within Procurement, Accounts Payable, and all other financial applications.

You’ll be the primary owner of Flock’s Coupa platform, providing frontline support, enhancements, and day-to-day administration, and you’ll also support core financial systems such as Tesorio, NetSuite, Stripe, and Navan. You’ll partner closely with fellow IT system administrators, developers, and our integration team to enhance platform stability, refine the user experience, and improve overall operational performance.

This role is ideal for a self-starter who enjoys learning, problem-solving, and contributing to an evolving financial SAAS ecosystem.

Key Responsibilities

• Partner with the Lead Finance Systems Admin to own the Coupa platform and Finance Systems Helpdesk queue, providing technical support, resolving inquiries, troubleshooting issues, and delivering user training.

• Lead provisioning, deprovisioning, and lifecycle updates for new and existing users across financial systems.

• Manage user roles, permissions, and system maintenance to ensure accuracy, data integrity, and compliance.

• Build and maintain custom fields, objects, forms, process automators, and approvals.

• Collaborate with Accounting, Finance, and Procurement on maintaining key financial structures such as the Chart of Accounts, billing strings, payment accounts, and inter-system configuration.

• Monitor, maintain, and enhance integrations between Coupa and NetSuite, including troubleshooting, testing, and supporting data flow improvements.

• Support cross-platform enhancements and process improvements across Stripe, Tesorio, Navan, NetSuite, and other financial systems.

• Stay current on system updates and best practices, proactively recommending improvements to increase efficiency, usability, and stability.

• Maintain accurate, up-to-date documentation of system configurations, customizations, integrations, and key processes.

The Skillset

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

• Minimum 2 years of hands-on experience as a Coupa Administrator, ideally in a fast-paced setting with prior experience supporting internal end users through a high-volume ticketing system.

  • Good understanding of Coupa system architecture, data model, and security model.

  • Proficient in Coupa configuration, customization, and administration, including but not limited to Approval Chains, Chart of Accounts, CoupaPay, and custom Forms/Process Automators

• Hands-on experience with other financial applications is a plus (Navan, NetSuite, Stripe, Tesorio, Zip)

• Excellent communication and collaboration skills.

• Strong problem-solving skills and attention to detail.

• Demonstrated ability to adapt and support peripheral finance applications; able to learn quickly and support a variety of diverse systems and teams.

• Excellent interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders from a variety of disciplines.

Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.

90 Days at Flock

We prescribe to 90 day plans and believe that good days lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock Safety.

The First 30 Days

• Complete all onboarding activities and start to familiarize yourself with the various Flock Financial Systems that you will support.

• Begin working the Finance Systems Helpdesk queue, handling low-complexity tickets while learning support workflows and common issues.

The First 60 Days

• Take full ownership of the Finance Systems Helpdesk Queue, independently managing and resolving a broader range of tickets while ensuring timely and accurate support for internal users.

• Own weekly onboarding and offboarding.

• Good foundation of the Flock Coupa System architecture, including approvals, requests forms, and Procurement and AP processes.

90 Days & Beyond

• Act as the primary point of contact for all Coupa issues and inquiries, managing the Finance Systems Helpdesk Queue, and testing and delivering solutions independently.

• Own the triaging of requests by assessing complexity, gathering context, and developing solutions through to implementation.

Salary & Equity

In this role, you’ll receive a starting salary between $75,000 and $105,000 as well as Flock Safety Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat.

Location

We’re building the impossible, together. To drive innovation through in-person collaboration, we’re prioritizing candidates in our key hubs: Atlanta, Austin, Boston, Chicago, Denver, Los Angeles, New York City, and San Francisco. While we value the energy of our hub communities, we embrace remote work and welcome applications from exceptional talent across the United States.

The Perks

🌴Flexible PTO: We offer non-accrual PTO, plus 11 company holidays.

⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.

👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.

🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.

🧠Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, a1nd digital tools, all tailored to each individual's needs.

💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support.

💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.

💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.

💻WFH Stipend: $150 per month to cover the costs of working from home.

📚Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo and so much more.

🏠Home Office Stipend: A one-time $750 to help you create your dream office.

Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.

If you need assistance or an accommodation due to a disability, please email us at [email protected]. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.

At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.